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“CLEAN, SAFE, COMFORTABLE and Great Breakfast make this place tops on my list!”
Review of Comfort Inn

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Comfort Inn
Ranked #12 of 29 Hotels in Jackson
Reviewed May 30, 2012

This hotel looks very new. It is well maintained and obviously very cared for with many personal touches. The beds are wonderful. The rooms are just right with a flat screen HDtv, microwave, fridge, coffee maker, hair dryer, iron and ironing board and in room safe. The pool is sparkling, but not much shade. The breakfast included sausage, eggs, biscuits, gravy, waffles, fruit, bagels, muffins, cereals, juices, coffee and more. The staff/owners were great, accommodating and pleasant. We had no worries. Slept great, away from traffic noise and were just five minutes from Union University and surrounding area. When you are trying to decide between paying for a dump or paying for a secure, well managed, comfortable, clean place to sleep...this will be well spent money. The breakfast alone kept me full til mid afternoon and saved me money. I look forward to staying again. Compared to many chains closer in town, believe me, you want to come further down the highway. Loved it!

  • Stayed: May 2012
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3  Thank rapidtexter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, General Manager at Comfort Inn, responded to this reviewResponded June 4, 2012

Respected Sir or Madam,

Thank you very much for your the best compliment , that boost up us and motivation for manage well in future same way. We really appreciate your business.
Again Thank you very much.

Sincerely
Ken Patel
GM

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87 - 93 of 101 reviews

Reviewed May 30, 2012

We drove about 8 hours and then stopped in Jackson to stay the night. Kids enjoyed the outdoor pool. Rooms were cool and comfortable. AC worked good! Flat screen TV and mini fridge. Only bad thing was the shower drained a little slow. Overall was a good stay for the price! Would stay again. Breakfast was the normal cont. breakfast! Near a Dollar General, good to stock up on drinks and snacks!

  • Stayed: May 2012
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Thank Kate681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, General Manager at Comfort Inn, responded to this reviewResponded June 4, 2012

Respected Sir or madam,
Thank you for your nice compliment.
Thank you for bringing our attention to such matter.We will try to solve your complain for drain slowly.We appreciate your business.

Sincerely

Ken Patel
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2012 via mobile

The employee responsable for the breakfast area was rude and did her job poorly. Many of the items were empty at 8 am and she was put out that we asked for her to refill them. I do not appreciate being sighed at when asking for items that should already be done. Terrible customer service.

  • Stayed: May 2012
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Thank Jm4473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, General Manager at Comfort Inn, responded to this reviewResponded June 4, 2012

Respected Sir or Madam,
Thank you for your feedback and bringing our attention to such matter. We apologize for your inconvenience to our hotel.We will take care personally in this matter and we assure you it will not happen again in future.

Sincerely,
Ken Patel
GM

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Reviewed May 8, 2012

Room had a cold, musty,urine smell. Don't stay here. Couple next door sounded like they were in an "overloaded washing machine on spin cycle".

Room Tip: Don't stay here!!!!!!!!!!!
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  • Stayed: May 2012, traveled on business
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Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, Guest Relations Manager at Comfort Inn, responded to this reviewResponded May 10, 2012

Thank you for taking the time to tell us about your experience at our hotel. I apologize for inconvenience you experienced. We are very sorry that you were dissatisfied with our housekeeping efforts.
We sincerely appreciate your feedback, as it provides us with the information needed to correct problems and improve on the services we offer our guests.

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Reviewed January 31, 2012

The rooms were clean and comfortable, the breakfast was excellent and was replenished until everybody was finished. The staff was friendly, courteous and professional. I would definitely not hesitate in staying again.

  • Stayed: January 2012, traveled with family
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Thank 149David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, General Manager at Comfort Inn, responded to this reviewResponded June 4, 2012

Respected Mr. David,

Thank you very much for your wonderful compliment. It really help the reader and guest who wants to stay at our hotel.We really appreciate your business and feedback as compliment.
Again Thank you very much.

Sincerely,
Ken Patel
GM

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Reviewed January 26, 2012

We called ahead and asked about breakfast and was told " yes, a complete hot breakfast. This was a joke. I went to the lobby for a cup of coffee at 6AM. I asked the night front desk clerk that was putting out the "complete hot breakfast' , if the coffee was ready. She replied, "should be." It must have been left over from the day before, it was too cold to drink. I microwaved it and returned to our room. We went back down 15 minutes later to the same situation, cold coffee. When I asked her about hot coffee, like I'm used to at Comfort Inn she said, "it will be a while." 30 minutes later we left, still without coffee. The buffet was either low or out of a lot of items and we were the first ones there. The clerk seemed to be busy doing homework or personal things, not at all concerned about breakfast!
The room was uncomfortable with what appears to be bulky half pillows and Interstate truck traffic noise from the truck stop across the I-40.
We paid $81.00 plus tax. It was late when we checked in, but I would not choose Comfort Inn again.

Room Tip: Choose a room on opposite side of Interstate if you like quiet!
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  • Stayed: January 2012, traveled as a couple
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3  Thank mickeynbranson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, Manager at Comfort Inn, responded to this reviewResponded April 5, 2012

Respected Sir or Madam,
Please accept our apologies for the unfortunate experience you encountered in our hotel.We have full p-top serta mattresses in all rooms and brand standard pillows with approved vendor.Second Breakfast stats at 6:00 am and up to 9:00 am , so it seems like pictures taken at the end of the breakfast.

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Reviewed January 4, 2012

The ratings for this facility are way overstated. The room was sparten, with one chair although the room had two queen beds. It felt unpleasant and had an offense odor. We were traveling with two small dogs (additional $15 per) so requested a room near an exit. We were accommodated, but the door could not be opened from the outside (staff suggested using a rock to keep the door from closing).
The eggs on the breakfast buffet where fresh out of the freezer, still ice cold.
The staff was friendly, but you can get much better for your dollars.

  • Stayed: January 2012
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Thank Xbo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager P, General Manager at Comfort Inn, responded to this reviewResponded September 13, 2013

Dear Motor_city_girl,

Thank you for commenting regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 40 International CV, Jackson, TN 38305-9353
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #12 of 29 Hotels in Jackson
Price Range: $108 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 43
Official Description (provided by the hotel):
We have full hot breakfast and also in all rooms have flat screen TV, refrigerator , microwave, full pillow top mattress , Hair dryer, one cup coffee maker, Iron and Iron board, Safe. ... more   less 
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Also Known As:
Howard Johnson Jackson
Jackson Howard Johnson

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