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“Stay here if you want rude service to start your day.”
Review of Comfort Inn

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Comfort Inn
Ranked #12 of 28 Hotels in Jackson
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Stay here if you want rude service to start your day.”
Reviewed May 21, 2012 via mobile

The employee responsable for the breakfast area was rude and did her job poorly. Many of the items were empty at 8 am and she was put out that we asked for her to refill them. I do not appreciate being sighed at when asking for items that should already be done. Terrible customer service.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jm4473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, General Manager at Comfort Inn, responded to this review, June 4, 2012
Respected Sir or Madam,
Thank you for your feedback and bringing our attention to such matter. We apologize for your inconvenience to our hotel.We will take care personally in this matter and we assure you it will not happen again in future.

Sincerely,
Ken Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

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    19
    10
    3
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36
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Jackson, Tennessee
1 review
Reviewed May 8, 2012

Room had a cold, musty,urine smell. Don't stay here. Couple next door sounded like they were in an "overloaded washing machine on spin cycle".

Room Tip: Don't stay here!!!!!!!!!!!
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, Guest Relations Manager at Comfort Inn, responded to this review, May 10, 2012
Thank you for taking the time to tell us about your experience at our hotel. I apologize for inconvenience you experienced. We are very sorry that you were dissatisfied with our housekeeping efforts.
We sincerely appreciate your feedback, as it provides us with the information needed to correct problems and improve on the services we offer our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 31, 2012

The rooms were clean and comfortable, the breakfast was excellent and was replenished until everybody was finished. The staff was friendly, courteous and professional. I would definitely not hesitate in staying again.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 149David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, General Manager at Comfort Inn, responded to this review, June 4, 2012
Respected Mr. David,

Thank you very much for your wonderful compliment. It really help the reader and guest who wants to stay at our hotel.We really appreciate your business and feedback as compliment.
Again Thank you very much.

Sincerely,
Ken Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branson, Missouri
Level Contributor
321 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed January 26, 2012

We called ahead and asked about breakfast and was told " yes, a complete hot breakfast. This was a joke. I went to the lobby for a cup of coffee at 6AM. I asked the night front desk clerk that was putting out the "complete hot breakfast' , if the coffee was ready. She replied, "should be." It must have been left over from the day before, it was too cold to drink. I microwaved it and returned to our room. We went back down 15 minutes later to the same situation, cold coffee. When I asked her about hot coffee, like I'm used to at Comfort Inn she said, "it will be a while." 30 minutes later we left, still without coffee. The buffet was either low or out of a lot of items and we were the first ones there. The clerk seemed to be busy doing homework or personal things, not at all concerned about breakfast!
The room was uncomfortable with what appears to be bulky half pillows and Interstate truck traffic noise from the truck stop across the I-40.
We paid $81.00 plus tax. It was late when we checked in, but I would not choose Comfort Inn again.

Room Tip: Choose a room on opposite side of Interstate if you like quiet!
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mickeynbranson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken P, Manager at Comfort Inn, responded to this review, April 5, 2012
Respected Sir or Madam,
Please accept our apologies for the unfortunate experience you encountered in our hotel.We have full p-top serta mattresses in all rooms and brand standard pillows with approved vendor.Second Breakfast stats at 6:00 am and up to 9:00 am , so it seems like pictures taken at the end of the breakfast.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 4, 2012

The ratings for this facility are way overstated. The room was sparten, with one chair although the room had two queen beds. It felt unpleasant and had an offense odor. We were traveling with two small dogs (additional $15 per) so requested a room near an exit. We were accommodated, but the door could not be opened from the outside (staff suggested using a rock to keep the door from closing).
The eggs on the breakfast buffet where fresh out of the freezer, still ice cold.
The staff was friendly, but you can get much better for your dollars.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xbo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager P, General Manager at Comfort Inn, responded to this review, September 13, 2013
Dear Motor_city_girl,

Thank you for commenting regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
central illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 5, 2011

This place was adequte. When entering the first thing we noticed was the mouse traps located in the lobby and in the hall, which was covered with a plastic tarp of some kind. The room was clean enough but I did not walk on the carpet in barefeet. When booking the room I was told the minor league ballpark was in walking distance of the hotel. I can walk the few miles to get to it but crossing a major interstate and walking in areas with no sidewalks and no lights was not an option so NO you can NOT walk to the park. The person at the front desk layed on the southen accent but that did not make up for the fact that she was sloppy in apprearance and spent most of her time sitting in front smoking and on her cell phone. We would not stay there again.

Room Tip: First impression is usually a good indication - mouse traps and trashy desk clerk - enough said.
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank zagnut068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONG ISLAND, NY
Level Contributor
128 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 8, 2011

Stayed here for one night. Room was clean, bed comfortable. Continental breakfast was well stocked and staff was friendly and helpful. Would stay again.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NY-HAWGMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 40 International CV, Jackson, TN 38305-9353
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #12 of 28 Hotels in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 43
Official Description (provided by the hotel):
We have full hot breakfast and also in all rooms have flat screen TV, refrigerator , microwave, full pillow top mattress , Hair dryer, one cup coffee maker, Iron and Iron board, Safe. ... more   less 
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Also Known As:
Howard Johnson Jackson
Jackson Howard Johnson

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