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“Sour looking staff”

Soaring Hawk Spur Steak Ranch
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Dinner, Breakfast, Delivery
Description: Spoil your family & eat out at Soaring Hawk Spur. We are the best steakhouse & burger restaurant in Matroosfontein. Bring along your kids for some great tasting food & dessert from our famous Spur menu.
Reviewed December 10, 2017

After an absolutely lovely stay in Cape Town where everybody we encountered on our trip was friendly and welcoming, the Spur at the Cape Town airport was a bit of a let down. Totally sour in expression from hostess to wait staff. The place also needs to spruce up a bit. It is so dark in there.

    • Value
    • Service
    • Food
Thank Just_a_normal_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Soaring Hawk Spur Steak Ranch, responded to this reviewResponded December 17, 2017

Dear Just_a_normal_mom,

Thank you for taking the time to send us your feedback. We're so sorry to hear that this was your experience. That certainly doesn't sound like the level of service quality we pride ourselves on.

If you wouldn't mind forwarding this review on, together with your contact details to customer-care@spur.co.za. We'd really like the opportunity to discuss this further with you and hopefully turn it around.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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16 - 20 of 84 reviews

Reviewed December 2, 2017 via mobile

Best way to kill time at the airport is to sit in the Spur, with a view of the airplanes right in front of you!

Thank Dirmu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Soaring Hawk Spur Steak Ranch, responded to this reviewResponded December 17, 2017

Dear Dirmu G,

Thank you for taking the time to review our family restaurant. We're so happy to hear that you enjoy spending transit time with us!

We hope to see you again soon.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2017 via mobile

Nice place to eat in the airport. Great view of the planes and a place to entertain children. The food was good and so was the service.

Thank neilhen10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Soaring Hawk Spur Steak Ranch, responded to this reviewResponded November 30, 2017

Dear neilhen10,

Thanks so much for taking the time to send us your feedback. Great customer service and excellent food is our aim.

We hope to see you again soon for many more positive experiences.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2017 via mobile

In the Airport, nice view and the dinner was good, while watching soccer game.
There are different menu on the card, incl sweets.

Thank CorinneM1777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Soaring Hawk Spur Steak Ranch, responded to this reviewResponded November 10, 2017

Dear Corinne M,

Thank you for taking the time to review our family restaurant. We're so happy to hear that your food was a hit!

We hope to see you again soon.

Kind regards,
Spur Steak Ranches

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2017 via mobile

I enjoyed drinks before my flight at Spur. At least you know what to expect from any Spur. Waitress was friendly. Nice view on the airport. Good service in general.

Thank Annalien d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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