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“Excellent”

Soaring Hawk Spur Steak Ranch
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Restaurant details
Good for: Local cuisine
Dining options: Breakfast, Dinner, Delivery
Description: Spoil your family & eat out at Soaring Hawk Spur. We are the best steakhouse & burger restaurant in Matroosfontein. Bring along your kids for some great tasting food & dessert from our famous Spur menu.
Reviewed July 11, 2017

This was a very convenient stop over for lunch. The views are interesting watching aircraft coming and going. The staff were pleasant and attentive. The food was good and tasty and excellent value.

    • Value
    • Service
    • Food
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Soaring Hawk Spur Steak Ranch, responded to this reviewResponded July 24, 2017

Dear Peter F,

Thank you so much for your amazing review! We're thrilled to hear that the food & service was a hit!

We hope to see you again soon for another Spurrrific experience.

Kind regards,
Spur Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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24 - 28 of 84 reviews

Reviewed April 4, 2017 via mobile

Extremely dirty , dishes everywhere , tables not cleaned. Service friendly but hardly available. Just clean up .

Thank Larajcorreia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Soaring Hawk Spur Steak Ranch, responded to this reviewResponded April 11, 2017

Dear Larajcorreia,

Thank you for taking the time to review Soaring Hawk Spur Restaurant. We are sorry to hear that this was your experience. We'll certainly inform management to ensure that any necessary changes are made.

If you would like to discuss this further, please forward this on together with your contact details to customer-care@spur.co.za and we'll get in touch with you.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2017 via mobile

We fly from Cape Town approximately five times a year, and we eat at Spur. Every time that we arrive at the entrance, there is never anyone to seat us so we end up seating ourselves. We then normally have to wait a long tome for the menus and for a waiter to even come and serve us. Once the orders have been placed, it normally takes a long time for the food to be brought to the table, even though the restaurant only have about 5 tables with people, including ourselves.

Our experience on Saturday morning was no different from other times, no one to greet customers, very slow service, and on top of it, this is now the second time that the staff decide to start mopping the floors right next to our table, otherwise the staff stand in a corner and chat to each other loudly. This time I decided to have the mushroom top-up, they came and they were cold and full of oil as well as clearly being old stock. When mushrooms go wrinkly, they are old. This is not an acceptable level of service that is expected from a Spur especially one at an airport. It is entirely possible that there may be an off day once in awhile, but not when the service and quality of customer care is of such a low standard. Clearly new management is required in order to sort the chaos and dysfunction out. I will not go back, and I suggest another restaurant to travellers.

I emailed the spur with the above complaint, and still not as much as a single reply. Unacceptable!

Thank Deon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Soaring Hawk Spur Steak Ranch, responded to this reviewResponded April 11, 2017

Dear Deon L,

Thank you for taking the time to send us your feedback. We're so sorry to hear that this was your experience.

If you wouldn't mind forwarding this review on, together with your contact details to customer-care@spur.co.za. We'd really like the opportunity to discuss this further with you and hopefully turn it around.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2017

Not sure if we arrived during shift change but we sat for a good 20 minutes before someone finally noticed us - our waiter was not wearing a uniform or badge so I am not sure if he is a casual or one of the staff from the kitchen. Considering we had a flight to catch in 90 minutes we were about to stand up and leave. The tables are dirty and the restaurant is a bit seedy, we had a couple across from us who couldn't keep their hands off each other in full view of other travelers. Had jalapeno steak with a hunters. Steak was not well done as requested but did not have time to debate. Another irate client stood a long time waiting for his bill, and started complaining so we were not the only ones unhappy with this Spur.

    • Value
    • Service
    • Food
Thank david c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Soaring Hawk Spur Steak Ranch, responded to this reviewResponded April 11, 2017

Dear david c,

Thank you for taking the time to review our Soaring Hawk Spur Restaurant. We're so sorry to hear that this was your experience. That certainly doesn't sound like the level of service we pride ourselves on.

If you wouldn't mind forwarding this review on, together with your contact details to customer-care@spur.co.za. We'd really like the opportunity to discuss this further with you and hopefully turn it around.

Kind regards,
Spur Steak Ranches

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Reviewed February 4, 2017

We have been visiting Spur ranches for decades, so we have a good idea of what to expect, this time round we found the food good as usual. Waiting for the food was a bit long considering that it is situated in the airport, I always say that if you are going out for a meal, time should not be a problem, but when you have a flight to board it could be a problem.

    • Value
    • Service
    • Food
Thank TauTona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at Soaring Hawk Spur Steak Ranch, responded to this reviewResponded February 9, 2017

Dear TauTona,

Thanks so much for taking the time to send us your feedback, we appreciate your continuous support. If you would like to discuss this further, please forward this on together with your contact details to customer-care@spur.co.za and we'll get in touch with you.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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