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All reviews airport hotel close to the airport cape town airport eco friendly hotel an early morning flight grey water natural pool long flight shuttle service international airport free shuttle next morning green credentials an overnight stay late arrival booked this hotel car rental
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Reviewed January 9, 2014

Ten green points to the Hotel Verde team for thinking of and implementing so many green details in this brand new building. Loved that you can pump out green energy in their gym, that they recycle everything and used concrete saver bricks in the construction. Loved especially that the very friendly staff have been trained into green thinking - and that you can earn your own points or 'verdinos' by taking a leaf out of their book - reuse towels, go easy on the aircon and rack up energy on the cycle machines. Nice. Esp nice green graffiti art in the basement car park!

Date of stay: January 2014
Trip type: Traveled on business
Thank NancyCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVMarketing C, Guest Relations Manager at Hotel Verde, responded to this reviewResponded January 14, 2014

Hi NancyCapeTown,

Lovely to receive some recognition from locals! We really believe in what we are doing and our passion for sustainability shows! Please come visit us again very soon.

Regards,
Roxanne Norman
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

Exellent beautiful and spacious room, great shower and bed, very complete breakfast, nice gym, very close to the airport and convinient for who has a lay over/conexion flight.
Efficient staff.
The only thing was under expectation was the lack of a free transfer to the airport, which is very close by, like many other hotels offer.

Date of stay: December 2013
  • Trip type: Traveled as a couple
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    • Service
Thank Iana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVMarketing C, Guest Relations Manager at Hotel Verde, responded to this reviewResponded January 6, 2014

Dear Ms iana_abreu,

Thank you for your feedback on our facilities and great staff. They check Tripadvisor regularly and will be proud.

We do in fact offer a complimentary shuttle to and from the airport between 04h00-00h00: http://hotelverde.com/hotel-shuttle.

I offer my apologies that this service was not efficiently communicated to you.
Please be sure to request a transfer on your next stay with us.

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Reviewed January 6, 2014

Staff friendly and welcoming. Appreciated free airport transfer and wi-fi. A few minor issues, I spoke up and staff kindly resolved. A proper hotel and loved that new smell. Shame no free transfer to CBD but no matter, hotel organised reasonable and safe option.

Date of stay: December 2013
  • Trip type: Traveled solo
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Thank Pacia2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVMarketing C, Guest Relations Manager at Hotel Verde, responded to this reviewResponded January 7, 2014

Good Day Pacia2013,

You are absolutely right, we need to offer a complimentary shuttle to the City Centre twice daily to cater to the travellers that wish to explore our beautiful city.

And, it is a service that we offer! A shuttle goes twice a daily to the V&A Waterfront. I will have a chat to the all front of house staff and ensure that they are all aware of this, to correctly help our guests.

The shuttle departs at 10:00 in the morning and then again at 18:00. These times are seasonally and subject to change.

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Reviewed January 5, 2014

We stayed there a night because of an early flight the next day. My husband was not too keen to stay in a hotel instead of our friends in Stellenbosh but in hindsight he doesn't regret it... We all had a great stay, this hotel was well worth it: we found staff very helpful, the room was spacious and very, very comfortable, breakfast was awesome.

Date of stay: January 2014
  • Trip type: Traveled with family
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LaetitiaS777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVMarketing C, Guest Relations Manager at Hotel Verde, responded to this reviewResponded January 6, 2014

Dear LaetitiaS777,

Travelling is always more enjoyable when it is not rushed and worrisome. Being so close is reassuring and our drivers will be sure to get you to your flight on time.

Thank you for your positive review. Travel safely.

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Reviewed January 4, 2014

Great accommodation for an overnight stay anything more and the flaws begin to appear.
Searched the first day looking for the non existent pool, spent a fortune getting in and out of V&A Waterfront. The staffs knowledge of the local tourist industry is non existent. Eventually hired a car and got some tourist information from a stall at the car rental place at the airport because the Hotel Verdes staffs knowledge was zero.
Order your dinner and ask for dessert after 10pm and it will gracefully explained how the kitchen is now shut. Bar supposed to shut at 12pm? Try ordering a drink at 23.40 to find management saying they are closed and cashed up. I went to complain then they said yes we can get you one drink, so I ordered a drink 30 mins later they still can't find keys to open bar. Two young guys got turned away because they wanted a can of coke at 11.50pm Absolute joke of a hotel with such great potential.
Gym is good enough, washroom facilities great in it, pity there was no towels or paper towels to clean the equipment you were working out on. Again I hope the management read this and put a simple couple basic needs of travellers.

Room tip: Rooms are all high standard ask for water as it's not replaced unless you ask
Date of stay: January 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Iain N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVMarketing C, General Manager at Hotel Verde, responded to this reviewResponded January 6, 2014

Dear Cautherbhoy,

We are tremendously disappointed that we “dropped the ball” on a few occasions during your stay with us thus far. We pride ourselves in our friendly service and together with this, we need to ensure that we live up to our guests‘ expectations and needs in every way.

As a team we have thoroughly discussed some of your points highlighted and we have already put measures in place to ensure that this does not reoccur.

Please accept our humblest apologies and trust that we will do our utmost to ensure that the remainder of your stay is superb in every way!

Kind Regards,
Samantha Annandale

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