Unfortunately, I cannot review the actual tour because we were not allowed to take the tour. When we arrived, we were told that our name was not on the list. We showed the ticket person our confirmation, but we were told that there was no room on the bus. She said there was nothing she could do, but we should check into getting a refund. She did not act like it was a big deal - as if it happened all the time. She did not offer an apology or offer to help us reschedule. We were quite disappointed because we had planned our whole day around the tour. Needless to say, we will not be making another reservation.
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