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“Not up to standards”
Review of Barefoot Charlie's - CLOSED

Barefoot Charlie's
Price range: $0 - $17
Cuisines: American, Caribbean
More restaurant details
Restaurant details
Dining options: Late Night
Description: Lakeside dining, located on Old Hickory Lake; indoor/outdoor dining; weekend live entertainment
Hendersonville, Tennessee
Level Contributor
80 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Not up to standards”
Reviewed April 20, 2014 via mobile

Wife and I visited last night having shrimp po'boy and black and bleu burger. The food was great, but service was not up to the normal standards.

Helpful?
1 Thank Wsm0723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

60 reviews from our community

Visitor rating
    21
    15
    7
    4
    13
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Morgantown, West Virginia
Level Contributor
18 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“What a terrible night”
Reviewed April 8, 2014

We went to Barefoot Charlie's after hearing about the charming atmosphere and outdoor dining area. We were directed to a table outside in a sandy area. Charming at first, but after a 30-minute wait the charm wore off, especially with unruly and unsupervised children running around the outdoor dining area. After finally being served, we had only begun to eat when one kid scooped up a large handful of sand and tossed it over his shoulder right onto our table and food. All 5 meals ruined. A complaint to the manager on duty was not even questioned, as they informed us that it was the owner's young relatives responsible, and they'd had prior complaints. Next time we'll drive into Goodlettsville to eat, where hopefully the owner has a better understanding on how to run a restaurant.

Visited March 2014
Helpful?
3 Thank postman777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendersonville, Tennessee
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Owner could care less!”
Reviewed April 3, 2014

With family in town dying to come back to your restaurant, we took advantage of a gorgeous night and ate out on the sand deck. From the moment we sat down, we couldn't help but notice two young, unsupervised children who ran amok during our entire visit. Aside from the beyond obnoxious screaming and yelling, they were running in between all the tables, throwing toddler chairs at each other/into the air, and even stole sand toys directly out of other children's hands while they were quietly playing in the sand.

Considering the lax environment of Barefoot Charlie's, we accepted the fact they were kids and continued to wait well over 45 minutes for our food. The kitchen was way behind, they brought us some complimentary chips and salsa for our wait and said our food would be out shortly. The children were still completely unattended by the time we received our meal. We each took no more than 2 bites before the children got into some type of argument and decided to throw a shovel full of sand at each other. We were covered, our entire table was covered, end to end, in sand. All over our dishes, all in the chip basket and all in our drinks.

I went inside and found the child's mother who was enjoying her meal while participating in trivia, with clearly no regard on how her children had been rudely acting for the past hour. I explained to her what had happened, she made her kid apologize, and I went on my way.

When I spoke to the manager on duty, Kim, she was beyond apologetic. She then also informed me the 2 children were actually the owners grandchildren, and their mother, was the owners daughter-in-law. Another waitress joined our conversation and begged I fill out a complaint form to inform the owners that something has to change. They said the children run wild and unsupervised every single time they are there, upsetting patrons and being extremely bothersome to staff. The manager asked me to leave a written complaint, including phone number, address and e-mail address.

Over 3 weeks later I have yet to receive any type of correspondence from anybody regarding the incident. If it were MY family business and MY children that were out of control and forced people to leave my establishment, I would have been beyond mortified and would have done everything in my power to rectify the situation. Had this happened in a chain restaurant, I am certain upper management would have bent over backwards to make sure the complaint was handled correctly and fully. I am sure it will be, unfortunately, quite awhile before we visit and support Barefoot Charlie's again.

Visited March 2014
Helpful?
3 Thank DubVeeLinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
32 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“A Great Little Place to 'Chill Out'!”
Reviewed March 22, 2014

When we just want to relax by the river and 'chill out' we like to stop by Barefoot Charlie's. Nothing fancy... sandals and sunglasses. We love their fried clams!

Visited March 2014
Helpful?
1 Thank Travelers-1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parsons, Tennessee
Level Contributor
52 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“It was okay”
Reviewed January 10, 2014

We went there for seafood. I wasn't expecting anything from the gulf or coast, but it was not good. You can tell its prepackaged frozen food. The fried fish was rubbery... The cheese fries said that there were topped queso. They were actually topped with processed cheese product.... We did not have any burgers or steaks...so I cannot comment on them. The quantity of food is nothing to write home about, but not terrible for the price. Our waitress was very good. I can't say that its great for families. I know it has a bar, but if you are going to cater to families as well -- please do without the posters of girls with basically no clothes on next to the the dinner tables.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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