I read the reviews on this site and selected this hotel based on those reviews…OMG was I in for a shock. The room was filthy - the carpet had, literally, black pathways through the room. The toilet leaked every time you flushed it, flooding the bathroom floor - so our entire stay was spent wrapping towels around the toilet at the floor to prevent us from stepping in toilet bowl water. The sink also leaked, so it too had a towel wrapped around it so it would not flood the countertop. The bathroom door was falling apart and every time you opened/closed it "cardboard like" material would fall out from the inside of the door. The room smelled like mold or mildew. We had to move a major piece of furniture to plug in the microwave - which didn't even work - I heated my coffee for 2 minutes and it was barely warm.
The towels were clean, but heavily stained, which was a total gross factor. The linen on the beds were also clean and smelled clean, but were stained. I stripped the sheets and checked the mattresses - which did look new and were stain free, YAY.
About half of the TV channels had so much static we could not watch them.
Why didn’t we just leave? Because we had a dog, and this is a pet friendly hotel. When asked, I was told we could not move to another room in the hotel because they only had a couple of pet-friendly rooms and they told me the others were taken, so there was no room to move us to. With many events, being why we were in town, we could not locate and move to another hotel in the time frame, so we had to tough it out.
Oh, when I was checking in the VERY pregnant desk clerk was more concerned about thanking the elderly gentleman in the lobby for her bag of Victoria Secret items than paying attention to me, a paying guest with a reservation trying to check-in.
Overall, miserable - I have never paid that much money - almost $400 for 3 nights, and stayed in such filth and run-down conditions.
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- Also Known As:
- Best Western Fairwinds Hotel Goodlettsville
- Best Western Goodlettsville
- Goodlettsville Best Western