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“Outstanding”

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Courtyard Memphis Germantown
Ranked #5 of 9 Hotels in Germantown
SW Virginia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Outstanding”
5 of 5 bubbles Reviewed June 24, 2009

Every, and I mean every, person on the staff was friendly and accommodating. Rooms clean, common areas clean and beds comfortable. We were just passing through and could not be more pleased. And the price was right!

Stayed June 2009, traveled as a couple
Helpful?
Thank CanManSWVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
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    11
    7
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
adamcox
1 review
5 of 5 bubbles Reviewed August 28, 2008

What a great staff! We travelled to Memphis to visit my grandparents with my 2 little boys, 3 and 18 months. We thought we had booked a 2 room suite so that our children could go to sleep early while mom and dad watched TV. When we checked in we realized that the room was incorrect, the front desk quickly remedied the situation and moved us to a 2 room suite.

The next morning we went downstairs for breakfast. The staff in the dining area were so accomodating. The cook came out and asked if our boys liked strawberries and returned with a special plate full of sliced strawberries and bannanas sprinkled with powdered sugar. Everyone in this hotel including the cleaning staff were so friendly and accomodating, we felt like we were staying in a 5 star resort.

I would highly recomend this hotel to anyone who values service and attitude - this is one of the best hotel staffs I ever seen.

  • Liked — The staff and service
  • Disliked — Nothing
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank adamcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, Tennessee
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed August 6, 2008

Staff were friendly and rooms were clean. Well, except for the balcony. Also they didn't have patio furniture on the balcony which was upsetting. Most Courtyards do. The hotel's location isn't very convenient unless you are doing Germantown. It takes a while to get through all the relights to make your way back up to I40 and head to downtown. But if you have things to do in Germantown, then I definitely recommend this hotel. Get some Memphis style BBQ at the Commissary right down the road. It's good stuff!

  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jreeves11345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, Mississippi
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed August 6, 2007

We stayed here one night following a wedding.

We paid $89/night and the price included a free hot breakfast for our family of 4.

The room was nice and included a balcony w/ chairs overlooking a garden area.

Breakfast was mostly a buffet w/ eggs, bacon. sausage, gravy, grits, bagels and pastries, toast, fresh fruit, etc. The wait staff was available to turn in special orders for omelets, fried eggs, etc. My youngest (10) was highly impressed w/ the service we received--since most of her experience has revolved around hotels that offer continental breakfast which provided, at best, a self-service waffle iron.

The staff was really helpful. They provided us w/ a map and directions to the wedding venue.

We had a great stay and would definitely stay w/ them again.

  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jensmien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
80 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed June 1, 2007

Hub and I usually make a point of staying at this hotel whenever we're in Memphis, which is a few times a year. The beds here are really comfortable; it's clean, and quiet, and seems to have been renovated fairly recently. There are nice marble-topped vanities in the bathrooms and free Internet. Additionally, the breakfast served in the cafe is pretty good, even though it costs $8 or so. It's usually around $120 per night, but considering it's a really nice place, I think it's worth the money.

This hotel is also literally next door to a shopping center with a good Chinese restaurant, an Amerigo's, and - extra bonus - a Jason's Deli, which has the best salad bar of any chain anywhere. There are several cute boutiques nearby; a Target; a Pottery Barn outlet store; and a great outdoor store. The area is also rife with amenities, including a nearby grocery store and movie theater.

There's also plenty of free parking and a covered entrance into the lobby, which came in handy last year when we stayed here during a downpour. There never seem to be overly many people here, which may be why it's so quiet. Be sure to ask for a room on the side of the hotel facing away from the traintracks, though.

  • Liked — Comfy bed, clean room, plenty of water pressure
  • Disliked — The hotel can be noisy if you're on the side near the train tracks
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank DivemistressofthDark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed February 25, 2006

Staff was rude! Put us in a smoking room when we requested non-smoking. Staff did not seem interested in helping us, nor were they apologetic when we requested to switch rooms. Also had BED BUG bites on our legs when we woke up the next morning! Will NEVER stay there again.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Germantown hotels

New Jersey
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 bubbles Reviewed December 27, 2004

We arrived into Memphis on a Thursday night after a devastating ice storm the day before. We almost drove past the hotel because the small Courtyard sign - level with the street - was not lit. The hotel obviously had problems. Part of one wing was sectioned off with plastic sheeting and had industrial dryers running the entire time we were there. Our rooms were OK ... a bit dreary and in need of updating ... but surprisingly quiet considering our two rooms stradled the elevator. Due to the storm, housekeeping was non-existent our first three nights. We only received fresh towels the first two days ... nothing on the third ... and finally had beds made and trash cans emptied on the fourth. We could understand that. What we could NOT understand was why, in our four nights there, absolutely nothing was done to attempt to get rid of ice on the walkways or in the parking lot. We almost slipped numerous times getting to and from our car. The attitude seemed to be ... we will wait till it melts. Unfortunately, that did not start to happen until the day we drove away. If I have a reason to return to the area, I will certainly select one of the two other hotels in the area.

Helpful?
2 Thank hpliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Memphis Germantown

Property: Courtyard Memphis Germantown
Address: 7750 Wolf River Blvd, Germantown, TN 38138-1702
Phone Number:
Location: United States > Tennessee > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Germantown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Memphis Germantown 3*
Number of rooms: 109
Official Description (provided by the hotel):
Welcome to the Courtyard by Marriott Germantown. Get your day started properly with a trip to our Bistro where you can Eat. Drink. Connect. And enjoy a Starbucks Café Latte. Relax yourself in our indoor heated pool and revitalize yourself in our soothing indoor whirlpool. We have Wireless Internet, you can combine work/pleasure. You can work while enjoying watching your family poolside ... more   less 
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Also Known As:
Courtyard Memphis Germantown Hotel Germantown
Courtyard Germantown
Germantown Marriott
Germantown Courtyard

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