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“Average at best” 3 of 5 bubbles
Review of Hampton Inn Gallatin

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Hampton Inn Gallatin
Ranked #1 of 5 Hotels in Gallatin
Certificate of Excellence
Lexington, United States
2 reviews
“Average at best”
3 of 5 bubbles Reviewed November 11, 2013

Bathroom was dated with damaged finishes. Tub had hole in porcelain. The mattress was soft and non supportive. The mattress also moved or separated itself from the box springs very easily. Dry eggs at breakfast.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Phillip A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annette-TeamHampton, General Manager at Hampton Inn Gallatin, responded to this review, November 12, 2013
Dear Phillip A

Thank you for recently staying with us and for posting a review of our Hampton Inn in Gallatin. I want to take a moment to apologize for the less than impressive impression our location left on you. We will take measures to ensure every area is addressed.
Thank you again for your review and feedback. We hope you give us the future opportunity to create an excellent experience for you.

Safe Travels

Team Hampton Inn Gallatin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

289 reviews from our community

Traveler rating
    186
    65
    29
    7
    2
See reviews for
90
53
22
111
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
West Hartford, United States
1 review
5 of 5 bubbles Reviewed November 10, 2013

My wife and I stayed in the Hampton in Gallatin as party of a wedding party. It was a wonderful experience. The staff was very friendly and helpful. The complimentary breakfast was fantastic. We had the wedding rehearsal and rehearsal dinner in the meeting room. It was very convenient.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Brett Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annette-TeamHampton, General Manager at Hampton Inn Gallatin, responded to this review, November 12, 2013
Hi Brett Z

I greatly appreciate you writing such a wonderful review on our Hampton Inn-Gallatin. We strive to make each and every guest experience an exceptional one. Im glad we could play a part in the wedding experience. I will pass along your comments to the rest of the team. Thank you again, and we look forward to welcoming you back the next time you are in town for business or pleasure.

Take care

Team Hampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
5 of 5 bubbles Reviewed November 8, 2013

I just want to commend Amber at the desk. She was very helpful and curtious when I spoke with her. I work in the hotel industry as well and wish everyone in the industry had her attitude and professionalism! Great Job Amber!

-Aris Bowen
Assistant Front Office Manager
Hilton St. Louis at the Ballpark

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shona G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annette-TeamHampton, General Manager at Hampton Inn Gallatin, responded to this review, November 12, 2013
Hello Shona G

Thank you for taking the time to write such a wonderful review on one of our greatest assets, our Team. Amber is such a great "sunshiney" person. She certainly has helped in establishing a great customer base at our hotel. As you probably know, its hard to find a genuine hard worker, I'm fortunate to have found one in Amber. It was a pleasure taking care of you and glad we were able to exceed your expectations. It is our job to make our guests feel special and knowing we did just that brings a huge smile to my face. We hope you come back and join us sometime in the near future.

Take care and hurry back

Team Hampton-Gallatin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benton, United States
1 review
3 of 5 bubbles Reviewed October 15, 2013

The hotel is very clean. The hotel staff was/is nothing but professional. The area is great and accessible. The bed in our room was VERY hard.....My wife and I probably would have been better off sleeping on a rock or on the floor.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Corey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annette-TeamHampton, General Manager at Hampton Inn Gallatin, responded to this review, October 25, 2013
Hi Corey

We are so glad to hear you enjoyed our service and staff performance. I will be sure to share your review with the staff. The staff works very hard to offer great customer service and it brings us great joy to know we have succeeded. We regret to hear about the uncomfortable beds, we can definitely understand your frustration. We apologize for the inconvenience and it is something we are currently looking to update as soon as we can. Thank you and we hope to see you again in the future. We love having you here

Take care and safe Travels

Team Hampton
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Calhoun, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 9, 2013

This was a very clean hotel, and included great hot breakfast. Priced a little high for a Hampton Inn, would like to see rates below $100.00. Good location north of Nashville. I would stay here again and recommend to others.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Rick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annette-TeamHampton, General Manager at Hampton Inn Gallatin, responded to this review, October 25, 2013
Hi Rick C

Thank you for reviewing our Hampton Inn! I am happy to read that you enjoyed your stay with us and that our high cleanliness standards and levels of service made you feel at home. We definitely are excited to have you return the next time you are in the area! Thanks again!

Safe Travels and Take care

Team Hampton Gallatin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atwood, Tn, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 8, 2013

I have always enjoyed staying at the Hampton Inns. The complimentary hot breakfast is certainly an added benefit and I always sleep extremely well in your beds. The mattress quality must be very good. I will certainly stay there again.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annette-TeamHampton, General Manager at Hampton Inn Gallatin, responded to this review, October 25, 2013
Hi James K

Thank you so much for taking the time to leave us your feedback. I am pleased to know that our location suited your needs. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We assure you that your comfort and satisfaction are of utmost importance to us.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Take care and happy travels

Team Hampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Diamondhead, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 23, 2013

I have stayed at this particular Hampton Inn several times. I have stayed here numerous times because this is an excellent place to stay in every way. I am particularly fond of the cleanliness of the rooms and the wonderful staff at breakfast. I would wholeheartedly recommend the Hampton Inn in Gallatin, TN as the best place to stay in this town.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annette-TeamHampton, General Manager at Hampton Inn Gallatin, responded to this review, October 25, 2013
Hi Larry H

Thank you for taking the time to share your perspective on Trip Advisor. I am so pleased you were happy with the service you received. We are constantly trying to improve our service to our guests. You (the guest) is the reason we are in this business to begin with. It is always our pleasure to serve. Thanks for sharing

Take care and see you soon

Team Hampton Gallatin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Gallatin

Property: Hampton Inn Gallatin
Address: 980 Village Green Xing, Gallatin, TN 37066-7114
Phone Number:
Location: United States > Tennessee > Sumner County > Gallatin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in Gallatin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Gallatin 2.5*
Number of rooms: 64
Reservation Options:
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