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Best Western Franklin Inn
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Reviews (994)
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All reviewsroom was cleanwaffle housean older hotelsmoking roomstay there againstaff was friendlypancakesup to dateoff the highwayfirst floorcleaning staffhot breakfastconvenient locationthe breakfast areayogurtnashville areabw
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903 - 908 of 994 reviews
Reviewed August 26, 2013

Great value. Very friendly staff. Room was clean, Bed was comfortable! I recommend this hotel to anyone who needs a place to stay. Employees at check in were very friendly and helpful. There was an employee who helped us at check out. He was awesome, do not know his name, wish I did so I could recognize him personally.

  • Stayed: August 2013, traveled as a couple
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1  Thank Debb67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlegg353, Manager at Best Western Franklin Inn, responded to this reviewResponded October 28, 2013

Thank you for your review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

This motel is a terrific value!!! It appears to be an older property that has been remodeled, and they have done a fabulous job. The décor and nice touches in the room (e.g. LOTS of easily accessible electric outlets) as well as the nice lobby area look as expensive and well-designed as you would expect at a much higher-priced place. Breakfast was fine (hot). Service is top-notch and done with a smile!! My room was sparkling clean, and a minor problem in the bathroom was handled right away and perfectly. It is well-located near Franklin, the highway and not far from Nashville. I look forward to staying there again!!!

Room Tip: reservation # 97250
  • Stayed: August 2013, traveled with friends
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Thank jkl7317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlegg353, Manager at Best Western Franklin Inn, responded to this reviewResponded October 28, 2013

Thank you for your review. We look forward to seeing you again we traveling back to Franklin Tennessee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

very friendly staff and comfortable room, the food looked good but we were on our way out.. I would recommend it to anyone, we also joined the reward program so we can stay and get points for a free night.

  • Stayed: August 2013, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank X1789WBkellys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlegg353, Manager at Best Western Franklin Inn, responded to this reviewResponded October 28, 2013

Thank you for your review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

The customer service was great. The employee at check-in was very friendly and gave us directions to historic Franklin (only 3 miles from the hotel and definitely worth checking out.) The rooms are clean, and there is a playground and outside pool on-site. The breakfast was good.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Best Western
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlegg353, Manager at Best Western Franklin Inn, responded to this reviewResponded October 28, 2013

Thank you for your review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

I arrived in Franklin for a family wedding. A member of the wedding party had blocked a group of rooms. I wish I had stayed at the new Drury Inn but wanting to be with family members stayed. The room was dirty (had to ask front desk for them to vacuum carpet), there was a gap under door with (last night there) bugs crawling in, flies (when reported they sprayed room). housekeeping very poor reported to front desk that there was trash behind chest of drawers (couldn't remove it myself) this was never taken care of. This is a 2 star and should be a one star. Issues/concerns were never addressed by the manager. The rm was listed as ADA and barely met the requirements set by federal law! Take by warning not worth the $100/night + rate even group discount.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank PhoenixRocky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternfranklini, Webmaster at Best Western Franklin Inn, responded to this reviewResponded September 4, 2013

Dear Guest,

Thank you for choosing Best Western Franklin for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated.

The entire issue related to the cleanliness and other hygiene related problem in the room has been investigated. Appropriate steps have been taken and this will never happen again.

Front office staff has received extra training as to their responsibility to ensure that all guest requests are handled in the best possible manner and also to maintain an enduring hospitality.

I hope that the next time you visit our area; you will once again choose to stay at Best Western Franklin. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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