We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“too little too late for hostess”
Review of O'Charley's

Ranked #106 of 372 Restaurants in Franklin
Cuisines: Pub
Restaurant details
Pulaski, Tennessee
Level 4 Contributor
38 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“too little too late for hostess”
Reviewed January 24, 2013

Stopped on our way from a doctor's visit with my 5 year old granddaughter (who happened to be wearing a cast) at about 4:30pm on 1/23/13 and 4-5 staff were milling about at the hostess stand, I was asked, "just you and her?" to which I replied yes. She took us to a small banquet table lodged in between 2 larger tables with an adjoining bench seating which would mean we would eventually be forced to dine closely with people arriving later and I didn't want anyone bumping into my granddaughter's cast, so I asked why we couldn't have a booth (since the restaurant was nearly EMPTY), she said she would "check" and as I stood there waiting it occurred to me as to how condescending her action was - had it been my husband and I most likely we would have been seated differently, I chose to leave even though as I passed her she stated "we're going to give you a booth". One of the young men did hold the door open courteously.

  • Visited January 2013
    • Service
Thank tastytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

65 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Brentwood, Tennessee
Level 4 Contributor
26 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“A menu with everything!”
Reviewed January 24, 2013 via mobile

O charley's has been around forever....the food, consistently good. The price reasonable. Portion size, enough to usually spit or take home for later.
This particular O Charley's has just been remodeled. It looks good!
This is a nice place to go for a couple or family. The menu has a various mix of healthy to not so healthy....but, they are labeled. How nice ! Of course, the desserts are amazing...
Friendly, courteous staff. Attentive but not overly.
Right off I-65 going west at the Hwy 96 exit.. Plenty of parking. Usually not to hard to get a table....except for weekends and Sundays. A bit of a wait. But not terribly long.

    • Value
    • Atmosphere
    • Service
    • Food
Thank LyndaLee011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, Tennessee
Level 5 Contributor
58 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Good Food”
Reviewed January 22, 2013

A great place for a good quick meal. Reasonably priced and good service. Rolls are great! Bar has TV sets to watch the games.

Visited September 2012
1 Thank Vincent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
54 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Awesome food and staff”
Reviewed November 25, 2012

We were in Franklin for 3 days and ate here twice. The food was wonderful! Love their appetizers too!! Our servers both times were outstanding. Great personalities and very helpful! Will definately stop here again when we come back!

Visited November 2012
Thank burnsfamilytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level 5 Contributor
79 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Super service, but the food was just OK.”
Reviewed November 5, 2012

The people couldn't have been friendlier, but my husband's food was not as he ordered. We didn't have time to wait, but the management made a significant adjustment to our bill for the unsatisfactory sandwich. They were very crowded; we were seated right away, but their parking lot is inadequate.

Visited October 2012
Thank Camera425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed O'Charley's also viewed


Been to O'Charley's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing