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“Wonderful Stay”

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Drury Plaza Hotel Nashville Franklin
Ranked #1 of 23 Hotels in Franklin
Certificate of Excellence
Illinois
Level 5 Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Wonderful Stay”
Reviewed June 26, 2013

Beautiful new hotel in wonderful location. Clean, clean clean! We had a two room suite on the fifth floor with beautiful views of the surrounding hills. The room was well appointed and decorated. The staff was very courteous. The breakfast was good as usual. The room was very large and the addition of the sitting room off the side was unusual. We actually drove several miles out of our way to stay here on our trip to Florida and it was worth it.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank disgusted41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,089 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (194)
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Manchester, Tennessee
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 17, 2013

Great Hotel located less than a mile from Nissans HQ. Wonderful restaurants, stores, and many other things all around. Great highway access as well. The staff is very friendly and the rooms are exceptionally comfortable. Great visit!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank B200Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level 5 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 17, 2013

We stayed Fri & Sat in mid-June for a family reunion. Had a total of seven rooms. Check-in was smooth and king room was excellent. A very nice tiled shower, plenty of thick towels, good sized bathroom. Room on the fourth floor overlooking a football field with rolling hills in the distance, very scenic. Evening social provided plenty of eats and a three drink limit per person. Beer selection was limited but numerous drink options. Twice we had different staff come by our table asking if all was well and then thanked us for staying at their hotel--very nice to be appreciated.
Breakfasts provided a wide variety of foods, both hot & cold, and plenty of beverages.This was our first stay and anytime we are in the area we'll stay here.
BTW, next door is a restaurant/brewery and while we did not eat there, it was busy both Fri & Sat evenings.

Room Tip: The hotel lies perpendicular to the interstate and we were on the south side which was quiet. South...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BK13906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester, Illinois
1 review
Reviewed June 7, 2013

I had the opportunity to first stay at this hotel about one year ago- and made this location my hotel of choice, both when working or playing, in the Franklin area. To date I have spent over 40 nights at this location and have never had anything short of a wonderful experience.

The hotel- Very nice, well appointed. Comfortable beds, great showers. Very clean.

Extras- Soft drinks and popcorn, great breakfast and evening kick back, outstanding location close to many restaurants. Everyone will enjoy the indoor/outdoor pool and huge spa.

People- This is where the Drury Franklin really stands out. Cory, the GM and the entire team (each and everyone) treat me as a guest/friend- not a customer. They always have a smile on their face, greet me each morning / night and have always delivered on any requests or questions I had. Staying here, I feel more at home than any other hotel- and that is really important to me.

Room Tip: Rooms facing Nashville have a great view!
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 7, 2013 via mobile

We regularly drive across country and travel with 2 dogs. We stay at lots of hotels and usually in a Drury if we have the dogs. Wow! This is a fantastic hotel. Rooms were large, clean and quiet. Even better is the location: just off the freeway and next to a Whole Foods. Everybody in a travel group was happy (and that seldom if ever happens). The staff is all smiles and very helpful. Some CMA thing was going on but the place was quiet and relaxing. Great place and we will ensure we go thru here on the cross country trips.

Stayed June 2013, traveled with family
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Girardeau, Missouri
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 2, 2013

Brand new awesome hotel. Drury is supposed to be known for stellar customer service, and for me- I think it was terrible. Checked in around 7:30pm, no luggage carts available. We have 3 kids and one is a baby- so we have a lot of stuff, no one had a clue how to track down a luggage cart and it was excused as a "busy" night..... Though we only saw a few people there that evening.
Once in our room, it looked good, but the extra sheets for the pull out in suite had hair all over them...yuck! When I called and explained, there were no apologies..... We waited or 30 minutes then called back and were again told it was busy and it might be a while...meanwhile I could not put my kids to bed bc the sheets were dirty. The person that handled the second call had an attitude and I was shocked at this point. Our room was 160 bucks, so I expected above average service.
Another bummer, you cannot have a cocktail brought to your room. Great restaurant next door delivers, but u have to go there to have a glass of wine....which I needed by this time. Ha
When we left the next day still none of the 12 luggage carts available and "it is busy" was brought up again....there are more details that were more disappointing but these are the basics. I won't be back.
Was also odd that no one even looked up at the front desk as guests entered and exited from their nights stay. Maybe I am a stickler here, but this is beyond basic.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank CBecking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Plaza Hotel Nashville Franklin, responded to this review, June 5, 2013
On behalf of the entire team at the Drury Plaza in Franklin, thank you for choosing to stay with us over the past Saturday night. We truly value your business, and are always honored to welcome anyone from Cape Girardeau, the hometown of many, many Drury team members and family.

Feedback is a gift and I am very gracious that you took the time to outline your stay at my hotel. Your comments will be used in our constant and ongoing efforts to increase our customer service levels and ultimately make the Drury Plaza a friendlier, cleaner, and more professional hotel than it already is.

I can certainly understand how frustrating it must have been not having a bell cart available. Weekends at the hotel are very busy with many guests using the luggage carts at the same time during the check in process. In the future we will make certain that our guest service ambassadors are more diligent in quickly tracking down a cart within the hotel or assisting you with your luggage. At the Drury Plaza we expect every single guest room to be completely clean and well maintained, I am very sorry that this was not the case with your room. Finally, thank you for feedback regarding the service in the hotel. As a winner of 7 straight JD Power Awards for customer service, we take our customer service standards very seriously. There is nothing more important to our organization that providing +1 Service and going above and beyond for every single guest. We fell short of our goal with your stay and I sincerely hope that you give us another opportunity to host you and your family in the future. Thank you again for your feedback.


Cory L. Clark
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 6 Contributor
177 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed June 1, 2013

I have never stayed in a Drury before- they have always looked old and worn out. This one is really nice. It has a huge lobby with really large eating area to the right. The eating area is for the complimentary breakfast and happy hour. Great selection for breakfast and happy hour includes hot and cold appetizers. Each night you stay you receive two free drink coupons for the happy hour. Also included is popcorn and soft drinks all day long. Connected to the hotel is a brewery that is always packed with really good food. This brewery also serves room service in the hotel. The rooms are new and nice. Really recommend this one.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Retiringonaboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Plaza Hotel Nashville Franklin

Property: Drury Plaza Hotel Nashville Franklin
Address: 1874 W McEwen Dr, Franklin, TN 37067-1782
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 23 Hotels in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Plaza Hotel Nashville Franklin 3*
Number of rooms: 338
Official Description (provided by the hotel):
On I-65 near CoolSprings Galleria, Drury Plaza Hotel Nashville Franklin is just south of Nashville. Our friendly staff welcomes guests to relax in our clean, comfortable rooms and enjoy free hot breakfast served every morning and free hot food and cold beverages every evening at our 5:30 Kickback(R). Complimentary corporate shuttle is available Monday-Friday within five miles of the hotel. ... more   less 
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