We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Decent Stay” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, Cool Springs

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Country Inn & Suites By Carlson, Cool Springs
Ranked #9 of 23 Hotels in Franklin
Fort Collins, Colorado
Level Contributor
250 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Decent Stay”
4 of 5 bubbles Reviewed October 1, 2013

I stayed at the hotel for one night on a business trip, and it was fine. I received an upgrade to a suite as a Gold member, but the room wasn't much bigger. It did, however, have a jetted tub in the middle of the room, which was nice (although not all the jets seemed to work). The front desk clerk was friendly, and the TV was equipped to use an HDMI cable from my laptop to stream Netflix. Didn't try the breakfast. The room was clean, if not fancy, and the bed was actually pretty comfortable. Pretty comparable to other hotels in the area.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Krivokrasov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review, October 2, 2013
We are so glad you enjoyed your stay with us. I wish we had the opportunity to make sure that jet was working! We'd love to see you again and yes, our rates are extremely competitive given the high demand in the area. We want to keep you coming back and hope you'll stay with us again and take advantage of our delicious hot breakfast.

Sincerely,

The Sales Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

527 reviews from our community

Traveler rating
    257
    155
    64
    28
    23
See reviews for
210
128
22
117
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Any
English first
Wichita, Kansas
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed September 20, 2013

I've stayed at many CI&S, but this was the 1st I'd not recommend to anyone. There were no mirrors in our room (there were four of us sharing the room on a "bucket list trip" to Nashville) & the only mirror was in the small bathroom. The room itself was smaller than others I've stayed in as well. But the main complaint I had was that they only provided very small square pillows for each bed, not even normal size pillows, so I had to go down to the desk & ask for an extra pillow since my neck is fused & the tiny square pillow just wouldn't work! So I ask for the pillow & the customer service person said they didn't have any extra pillows! Another FIRST for me. I said to him, " are you kidding me, in this entire hotel, not one extra pillow?" He told me "sorry, but no." So after the 1st night I went down & ask again & got the same answer (we stayed there FOUR NIGHTS.) I asked to speak to the manager but was given an excuse every time as to why he/she was unavailable during the day OR night - ridiculous! Needless to say, it was a very painful trip because of this unpleasant hotel's refusal to grant me an extra pillow...:(

  • Stayed September 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Lori G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review, September 27, 2013
I am truly sorry your you were not satisified with your room due to the mirror and pillow issue. We regret deeply we did not furnish you with more pillows which would have made your stay so much more comfortable. We do hope to have the opportunity to serve you again in the future to improve your impression of us. Sincerely, the Country Inn and Suites Cool springs, Franklin,TN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
143 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed September 16, 2013

This was a nice enough CI&S, but it had been updated, and our room had a few issues, but okay for a one night stay.

First off, Front desk personnel was friendly and helpful, as is most CI&S personnel. Breakfast area was clean and had ample food to fill our bellies, before another day's drive heading back to Florida.

However, the room was evidently built and outfitted for someone who is 6 ft. tall --- First off, the vanity in bathroom, was WAIST-HIGH, (instead of little bit lower). I'm 5'6", and I felt like a kid, trying to get to the sink, not to mention trying to put on my makeup -- you might want to add a makeup mirror, so us "near sighted" individuals can see to put on makeup!! Also, they supplied a nightlite, which was burned out. Luckily I carry one with us and used ours. Also, the Built-in cabinet that has the microwave, refrigerator, and coffee pot, etc. on it, was way too tall, as well......could hardly manage to make coffee, because of the coffee pot, being above eye level!!! WHO DESIGNED THIS ROOM?!! A basketball player?

Next time if we ever stop here, I'll be sure to ask for another room besides #311.

ALSO, the bed was comfortable, and pillows were OK --- pillows were feather again -- too hard, and flat. Gave us a headache.

ALL IN ALL, it was an average stay, and can easily say, for the money (less than others), it was sufficient for one night.

Room Tip: If you are SHORT, do not get room #311, or you'll have to ask for a step-stool.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SRehbaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 15, 2013 via mobile

The hotel is a little bit older, but every surface was SPOTLESS. Bathrooms have obviously been updated though, they were more in line with a newer hotel. The staff was super friendly and accommodating. Free WiFi!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Encinitas, California
Level Contributor
181 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed September 14, 2013

The beds were wonderfully firm and soft, even good pillows, nice, fluffy bedding, the hotel is near the freeway but far enough away to be quiet, rooms have microwave, refrigerator, coffee maker, hairdryer, hot breakfast is served with sausage, eggs, biscuits, fruit, breads, yogurt, make your own waffle, coffee - regular and decaf, hot oatmeal, bagels, juices, milk, and a lot more. The staff was very helpful with restaurant recommendations, the rooms sparkling clean, and the breakfast helper was very nice and made the breakfast presentation beautiful and kept it clean.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank looski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
230 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed September 6, 2013

We arrived there at 11:30 AM on a Saturday. Front office was courteous and got us the key right away. This was a very good start.The hotel ,is close to major highways (65) and the huge galleria mall. There is a Krogers close by. The rooms were clean. Breakfast was about average for such a hotel. Downtown and other attractions are within 15-20 minutes and we found it very convenient for a 2 night stay. Staff is very helpful. We needed some plates and forks and we got them right away. The area is newly developed and the town of Franklin is worth a visit. We would definitely consider staying again here.

Room Tip: The hotel was very quite and selecting a room near side entrance is a convenience.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank moksha51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Peters, Missouri
Level Contributor
133 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed September 3, 2013 via mobile

First off we have stayed here three or four times over the past 3 years and don't think twice about it. It is close to the Galleria and interstate with all amenities nearby. Late check-in is a breeze and Club Carlson members need to remember to book online for the extra points.
That said, the past two times the rooms have been too hot in the summer and cold in the winter at time of check in. Thank goodness the room heater/ac can remedy the situation in just a few minutes. The beds are comfortable in the regular rooms, mini suites, and business suites. Bathroom vanity is european style and nice and tall but not overly so...very comfortable for us Over6Ft travelers.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DarkonIV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Franklin hotels
0.1 mi away
Hampton Inn and Suites Nashville Franklin (Cool Springs)
1.4 mi away
Drury Plaza Hotel Nashville Franklin
1.0 mi away
Hilton Garden Inn Nashville Franklin / Cool Spring
Show Prices
Show Prices
Show Prices
2.8 mi away
BEST WESTERN Franklin Inn
BEST WESTERN Franklin Inn
#8 of 23 in Franklin
3.5 of 5 bubbles 773 reviews
0.1 mi away
Aloft Nashville - Cool Springs
0.7 mi away
Hyatt Place Nashville/Franklin/Cool Springs
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Cool Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Cool Springs

Property: Country Inn & Suites By Carlson, Cool Springs
Address: 7120 S Springs Dr, Franklin, TN 37067-1615
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Franklin
#8 Business Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Cool Springs, TN, where guests are treated to thoughtful services like a well-equipped fitness center, a sparkling indoor pool and free high-speed Internet access. Situated just 20 minutes from Nashville off I-65, the hotel's location near Franklin, TN puts guests close to delightful attractions like Historic Downtown Franklin and Cool Springs Galleria Mall. The hotel's comfortable rooms and suites feature convenient items like a microwave and a refrigerator, and are sure to provide a relaxing, peaceful place to stay. After a restful night, venture down to the hotel's pleasant dining area to enjoy the complimentary, hot Be Our Guest Breakfast buffet-you'll feel as if you'd never left home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity and Booking.com so you can book your Country Inn & Suites By Carlson, Cool Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing