We usually prefer Embassy Suites. They had a different set-up than other Embassy Suites. No bacon on buffet. They said you must stand in line. My husband stood in line 35 minutes. My daughter and I got food from the buffett. I bit into my bagel and realized it was molded. I went to the front desk and told there was not a manager on duty. When I kept checking with my husband, to see what was taking so long, I told the lady putting food out she needed to remove the bagels (I told her a second time when I went back to tell him there weren't any tables or chairs available). A manager (without much authority) came in at 10:15. He said I would be contacted Monday or Tuesday regarding my experience. He did offer to comp our lunch. I wasn't up for eating anything from there and we needed to leave to get to the ballfield. It's Tuesday and still no response. This is a rather old Embassy and lacks the luster of many we've stayed in. The only reason we stayed there (instead of with the team) was because of being able to get a good breakfast and getting our daughter to the ballfield. I called corporate office today and made a complaint. She seemed concerned and I am certain she will investigate and resolve this issue.
- Official Description (provided by the hotel):
- The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more less
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- Also Known As:
- Embassy Suites Nashville South/Cool Springs Hotel Franklin
- Embassy Suites Cool Springs
- Embassy Suites Franklin
- Franklin Embassy Suites