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Reviews (1,122)
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All reviewsomelet stationthe manager's receptionmade to order omeletshappy hourcomplimentary breakfastbusiness tripnice stayup to dateindoor poolwafflesstaff was very friendlyatriumnashvillesaunaconferencehousekeepinginterstate
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868 - 873 of 1,122 reviews
Reviewed September 12, 2013

We stayed at this hotel last month when we met friends. The hotel and swimming pool were clean. The only negative was the lack of pool towels in the evening. The breakfast was super with many choices.

  • Stayed: August 2013, traveled with friends
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Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded October 29, 2013

Thank you and we appreciate you letting us know about the low number of towels in the pool area. Our team is taking steps to correct the issue.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

I was extremely satisfied with the staff the cleanliness of the hotel. We stayed in the premium suite and had no issues fitting all 5 of us. The breakfast is the best of any hotels out there. We decided to stay outside of Nashville and it was a great choice there were lots of shopping and food around and the trip to downtown Nashville was short. I will definitely stay here again.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded October 29, 2013

Thank you for the kind comments about our staff and we hope you will be back with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

From check in to check out this hotel was great. Beautifully decorated, super clean suites, wonderful amenities included pools, hot tub and sauna, cooked from scratch breakfast, attentive staff thru out hotel, complementary Starbucks coffee in lobby. I would recommend this hotel without hesitation. Be sure to see the historic downtown Franklin, TN while you are there.

  • Stayed: September 2013, traveled as a couple
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Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded October 29, 2013

Thank you for staying with us and for the recommendation to visit Historic Downtown Franklin. We agree that it is a must for anyone visiting the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

eing a Hilton Honor, I usually get free WIFI. I travel for work. Not having WIFI in my hotel room to work was not very convenient at all. The standard price of $9.99/day is outrageous, especial since I was there for 6 days. I could not afford the extra $70. I was only in my room during the evening when I got off work. I am just a few points away from Gold. Everything else, wonderful!!!!! We ate in the hotel restaurant every night except one. - Fabulous!!!

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded October 29, 2013

Thank you! We hope you will be with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Great Hotel, Like a little Apartment!
Wonderful Comfortable stay!
the room was very nice
The Hotel is convenient to everything, yet tucked into a quite area!
I would recommend staying here, and will stay again!
Lots of restaurants in the area

Room Tip: Ask to stay close to the elevator , it can be a hike if you are on the other side
  • Stayed: August 2013, traveled on business
    • Value
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Thank robcoppock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded October 29, 2013

We're glad to hear you enjoyed your stay and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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