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“Visit to Franklin”

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Embassy Suites by Hilton Nashville South/Cool Springs
Ranked #6 of 23 Hotels in Franklin
Troy, United States
Level Contributor
4 reviews
4 hotel reviews
“Visit to Franklin”
5 of 5 bubbles Reviewed August 16, 2013

This is a very nice hotel located just outside of both Nashville and Franklin, TN. Easy access to the highway and a very reasonable price - especially in comparison to most of the downtown Nashville hotels. A little out of the way but the savings are worth it.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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909 reviews from our community

Traveler rating
    432
    235
    127
    78
    37
See reviews for
298
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342
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Kingston, United States
1 review
3 of 5 bubbles Reviewed August 15, 2013

I typically like the Embassy suites, love the layout, and look. It is usually clean and my choice of Hotels. But this hotel was old and looked like they did not care about it anymore by staff attitudes and cleanliness of hotel.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

On a recent visit to Nashville decided to stay outside the city. What a great pick. Hotel is in a good location right off 65 close to many amenities. Enjoyed visiting downtown Franklin, Arrington Winery and several restaurants close by. Hotel also had a good breakfast and nice quiet sports lounge... Would go back if in the area again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kmr1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buford, United States
2 reviews
5 of 5 bubbles Reviewed August 11, 2013

After a long drive with 2 kids, the hotel was very comfortable and relaxing. After a snafoo the staff handled it great. I wish we could have stayed there the whole trip. Very roomy, the atrium was a nice break from the humidity outside.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Martin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villages, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 10, 2013

This is a great place to stay when traveling with a pet. I do not like leaving my pet to go out to a restaurant. As a result, I use room service. This is great for me as the food is good and great for my pet.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Sandra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Mississippi
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed August 7, 2013

My husband travels for business on a regular basis and only stays at Hilton and Marriott brand properties. This Embassy Suites is his hotel choice every time he winds up in the Franklin, TN area. Our children and I traveled with him for an overnight stay and when he asked if any upgrades were available, they moved us into The Presidential Suite. That sounds pretty cool, and it was nice to have the very large bathroom, and dining room table, however, it wasn't the best for accommodating a family, because the living room sofa did not convert into a bed. We wound up with one kid on the floor and one on the couch. (They were good sports about it.)

The hotel was very clean and well maintained. The chef at the included breakfast buffett was really nice and made delicious omelette and made-to-order pancakes. Everything else was pretty standard, but they did have a large selection of fruit juice flavors.

My only complaint is really toward other guests and not the hotel. We saw lots of very young children wandering the hotel, looking for ice, traveling up/down the elevators, and unsupervised at the indoor pool. A bit disturbing for this mom.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MBAmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Kansas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 3, 2013

This Embassy Suites saved our vacation! We were on the first day of nine days from Kansas to South Carolina and about ended it abruptly after a horrible experience with a Nashville Embassy Suites. This staff did everything above and beyond to ensure that we were satisfied with our stay. The executive suites on the ninth floor was perfect for my family of four. The complimentary sodas/waters/snacks in the executive level was worth the upgrade! As always, Embassy Suites made to order breakfast, manager's reception, swimming pool, and clean room was right on! The extra bonus was the restaurant located in the lobby. HUGE television screens to watch any sporting event imaginable. Food was quick to get to our table and very yummy!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Property: Embassy Suites by Hilton Nashville South/Cool Springs
Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

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