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Embassy Suites by Hilton Nashville South/Cool Springs
Ranked #8 of 24 Hotels in Franklin
Reviewed August 6, 2012

We stayed here one night on our drive to Boston. The rooms were nice and it was very close to everything including a great running trail. The breakfast was so-so as it didnt have chocolate milk. The staff was great when we were assigned a smoking room first and requested a non smoking room. I would recommend this hotel.

  • Stayed: July 2012, traveled with family
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Thank Inolan06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded August 22, 2012

Thank you for the recommendation! We hope to see you again soon.

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875 - 881 of 994 reviews

Reviewed July 29, 2012 via mobile

Rooms are typical Embassy style and are function but a bit outdated. Checking was easy and they have a nice gym area. Breakfast was fine bit they do keep to sharp closing time. Omlette chef was nice enough to squeeze my request in as he cleaned up his station.

  • Stayed: July 2012
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Thank Spi-kids_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

This is a return visit for me to the Ebassy Suite in Cool Springs. This is a great place to stay with a excellent and hekpful staff. I would recommend staying anytime in the area. It has been about a year since my last stay and I can say it is still as good as the last stay. Good Breakfast in the morning with made to order omlets. Quiet room and a convenent location.

Room Tip: Stay on the East side to avoid interstate noise. However the west side is not bad.
  • Stayed: July 2012, traveled on business
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Thank sq4willy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded August 22, 2012

Thank you for chosing to stay with us again. We pride ourselves on deliverying consistent, exceptional guest service and we are delighted to learn that your experience exemplified our goal. We hope to see you again on your next visit to our area.

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Reviewed July 26, 2012

It's not every day that you get the royal treatment. This Embassy is simply the best there is. You can always count on great service but the cool, calm, courteous and efficient service by staff and most recently provided by Matt Fulp at this facility deserves mentioning and a rating as exemplary. When in the Nashville area ... Make this Embassy your home ... You won't regret it !!!

  • Stayed: July 2012, traveled on business
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Thank Ernest M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded August 22, 2012

Thank you! We're very fortunate to have associates like Matt serving our valued guests everyday. We hope to be of service to you again soon!

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Reviewed July 19, 2012

Though there were very small inconveniences, our stay for a family reunion was very inviting and comfortable. The lobby has several seating options and areas for various groups of guests. Though large, each area felt very comfortable and intimate for various small groups spread throughout the lobby -- almost like entertaining in your personal living room. Everything was very clean. The staff constantly cleaned up during breakfast which helped keep tables available for guests as they arrived for the complimentary breakfast served over a period of 3 hours. Shanita was especially friendly and helpful during breakfast and the manager's reception. She assisted us with suggestions on where to go and was just very accommodating and nice. The hotel offers valet, bellhop services, microwave and fridge, complimentary breakfast and appetizers, cocktails and beverages at the manager's reception on weekday evenings. Meeting and banquet rooms are also available. They hosted a wedding reception while we were there. They were also able to accommodate multiple large groups at once without feeling crowded and uncomfortable: our family reunion, a girls' basketball tournament in town, wedding guests, etc. Various restaurants and shopping are very close -- just a short drive across the bridge all within minutes. Nashville and all its offerings is close enough to enjoy as well. You can't go wrong with the Embassy Suites brand. I've never had a bad experience in any of them. The value is great especially for families. One unfortunate critique is that of the valet. I felt it very unprofessional that he, while in uniform, cut in the line for appetizers at the manger's reception, serving himself. That is an industry "no-no". Uniformed staff should never be found mingling among guests while helping themselves to the offerings especially cutting in front of guests waiting in line. The only other thing was we found it challenging to balance the temperature in the room.

Room Tip: All rooms face the indoor courtyard with indoor windows that let light into the living area. The oth...
  • Stayed: July 2012, traveled with family
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Thank The4thJudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded August 22, 2012

We appreciate your detailed feedback and compliments of our hotel and staff. Your comments about one of our team member's during the manager's reception are very welcome and this has been addressed. We look forward to being of service to you on your next visit to Middle Tennessee.

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Reviewed July 19, 2012

I stayed here for a week in January for a business trip.

It met all my needs and then some.

My room was clean, well-stocked, and comfortable. I enjoyed my welcome chips and drink as well as the blow-dryer as I forgot mine!

The actual bed room was very comfortable the full length closet mirror was great. The bed was just right firm with a layer of fluff!

The breakfast was wonderful!
The evening reception even better TN lemonade is my new favorite thing! The evening reception includes some snacks every night there was a different theme chips and salsa, veggies and fruits with dips, cheese and crackers.

The bar was also enjoyable the bar tenders were great friendly and stayed open as long as people were there!
There was a small billing mix up not the hotels nor mine, but they handled it quickly and professionally.

  • Stayed: January 2012, traveled on business
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Thank Halo_bird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded August 22, 2012

Thank you for your kind remarks. A week in a hotel can seem long when you're away from family and friends. We're glad we were able to help make your visit as comfortable and homey as possible.

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Reviewed July 16, 2012

Someone named, "Matt" checked me in at this hotel. Matt, had a smile. He welcomed me to the hotel. The check in process was fast and easy. He was/is very polished and professional. How refreshing that is! I travel extensively and check in with Matt may have been the best I have had anywhere at any hotel. Matt brought this rating up from 4 stars to 5!
The hotel is in a great location, convenient to restaurants, shopping, and of course, you can hop on the Interstate that runs by it, with no wasted time if you want to go North or South.
Rooms are comfortable. I will definitely stay here again!

  • Stayed: July 2012, traveled on business
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Thank stevewilhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrevorGoulding, Director of Sales at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this reviewResponded August 22, 2012

Matt was especially delighted to see your comments! Our goal is to make every check in experience just like the one you had. See you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
Price Range: $171 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites

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