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Hilton Garden Inn Nashville Franklin / Cool Spring
Ranked #3 of 23 Hotels in Franklin
Certificate of Excellence
GreenLeadersGold level
Cleveland, Ohio
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice stay..”
4 of 5 bubbles Reviewed March 27, 2014

Everything was clean and well taken care of. A lot of reviews mentioned uncomfortable beds. I actually thought the beds were really comfortable.. It would have been nice to have a complimentary breakfast in the morning. You can purchase breakfast for about $10/person from their restaurant.
We stayed for just one night and were perfectly happy with our stay. The location is good, it is close to a lot of restaurants and stores.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melanie716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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697 reviews from our community

Traveler rating
    413
    173
    67
    30
    14
See reviews for
227
158
26
219
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Eagle Mountain
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 25, 2014 via mobile

I travel every week on business and have chosen to stay here every week. I have my pick of several hotels in the area, but I have found a home at the Hilton Garden Inn. The staff is the main reason I keep coming back here. All hotels have beds, showers, breakfast included, but the staff at this hotel is friendly, courteous, always willing to help and attentive to my every need and really make my crazy travel schedule easier. Thank you HGI!

Stayed March 2014, traveled on business
Helpful?
Thank Aaron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagle, Wisconsin
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed March 24, 2014

The hotel itself is nice, but I thought it was overpriced and it definitely catered to HH Elite members who travel alot. The colleague I was with and another person ahead of us had Elite status. They were welcomed with 2 bottled of complimentary water and a choice of snack. What struck me as odd was the way the staff demeanor changed when I went to check in. It's like they had amnesia and totally ignored the fact that I had just witnesses 2 individuals being treated completely different. The person who checked me in was cordial. This hotel does not offer complimentary breakfast, however if you have a certain HH membership status you can get free breakfast or a greatly reduced breakfast (at least according to my colleague) The room did come with a microwave and refridgerator and the hotel itself was nice.

  • Stayed March 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilson, Illinois
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 21, 2014

Thanks to the Hilton Garden Inn for a great 5-day stay while visiting my daughter in Nashville. I always enjoying coming down and really enjoyed this hotel as the staff was extremely helpful and friendly. When I went to check out and asked about printing my boarding passes, the front desk said that their printer was out of ink, but they would let me use their computer behind the desk to print on the front desk computer. They treated me just like family!! There are so many great shopping and restaurants around the area, plus the Cool Springs mall is a favorite place for me to shop! My room was on the4th floor, loved the view of the foothills of Tennessee. The bed was extremely comfortable and the room was nice and quiet.

Room Tip: I think any room would be a good one.
See more room tips
  • Stayed March 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bec57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peachtree City, United States
1 review
4 of 5 bubbles Reviewed March 19, 2014

The hotel is very close to the highway and is conveniently located near numerous shops and restaurants. Many dining options to choose from, as well as, a good in hotel dining experience. Would highly recommend for the busy business traveler.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 17, 2014

About 10 stays at this location. Always good. Staff goes out of the way to accommodate. Restaurant food was actually above average for typical hotel fare. Excellent location if you are working in the Franklin - Cool Springs area. Surrounded by tons of good restaurants nearby. Wish they had shuttle service but hey... good value for the price.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank JudArcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review, March 19, 2014
Thank you so much for the nice comments. We hope you will be our guest again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 17, 2014

This past Friday I stayed at the Hilton Garden for an Interview that I had in Franklin. Check-in was super easy and quick. The front desk clerk (don't remember his name, tall dude, was working around 4pm) asked what brought me to Franklin and told him for an interview and he wished me luck, which was a nice touch. When I got back from the interview he asked me how the interview went, which I thought was super nice.

Once I got to my room on the first floor I super impressed with how clean it was. Bed was comfortable and everything else was just swell.

I did have a drink at the bar but I did not eat.

Overall, great stay. Convenient location.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank six2eyesblue779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review, March 19, 2014
Thank you, I hope your interview was a success. Hoping to see you again in the area maybe to hunt for a place to live. We would be delighted to have you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Property: Hilton Garden Inn Nashville Franklin / Cool Spring
Address: 9150 Carothers Pkwy, Franklin, TN 37067
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Official Description (provided by the hotel):
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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