The exterior of the hotel, and even the lobby, seems nice when you first walk up. However, there was a notice on the door that they were renovating while we were there. The staff was fairly friendly, but when we got inside the room we started noticing things. First of all, we decided to take a shower and were a little surprised that the floor of the shower moves, shakes, and bounces. Spooky! What was even scarier was the strange chemical odor seeping from the vents and punching you in the nose periodically. It was actually quite nauseating but we only noticed it in the sitting room area (we stayed in a suite). I was able to deal with all of this and even the fact that the hot tub in the community pool area didn't work. But then, on the last night we stayed, the bed sheets pulled away from the corner of the mattress. The top of the mattress had separated and they placed an egg crate (?) foam topper inside. Beyond scary and disgusting! YIKES! And the bed was terribly uncomfortable. On a lighter note, Franklin is a beautiful city. Just wish I hadn't wasted my 60K Hilton Points on this place. I saved for those all year. :-(
- Official Description (provided by the hotel):
- Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more less
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- Also Known As:
- Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin