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“Cousin in law Wedding”

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Hilton Garden Inn Nashville Franklin / Cool Spring
Ranked #3 of 24 Hotels in Franklin
Certificate of Excellence
GreenLeadersGold level
Reviewed September 9, 2013

I am an employee for Hampton Inn in Louisiana. I was greatly impressed with the amazingly helpful and friendly staff members, each of whom always had smile on their face. The hotel's exterior is very beautiful and the hotel itself is in a great location. The room was very clean, comfortable, and up to the Hilton standard. I love the breakfast staff: Jennifer, Jenny, Ablis, Chance, and Blanco. They were helpful and very professional. The Executive Housekeeper and Housekeeping Staff are all well trained and professional as well. My husband and I will always stay at this hotel whenever we make the trip up to Tennessee. To the management staff, keep up the fantastic job of hiring great employees training them properly.

Room Tip: Always ask any Hilton Worldwide hotel can you upgrade your room with no charge. Always before you si...
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  • Stayed: August 2013, traveled as a couple
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Thank Courtney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this reviewResponded September 30, 2013

Thank you for the mentions! Our team will be so happy to hear their names called at our next employee meeting. We celebrate these type of great shout outs! Thank you and be our guest soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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646 - 652 of 785 reviews

Reviewed September 7, 2013

A good hotel for the price paid, located in a convenient spot with lots of restuarants and shopping within a mile or two. Usually I checked into a clean room and things worked fine. This one time I got a room with fleas but the hotel staff was helpful and reassign a clean room immediately. The TV channel issue, despite reported previously to the hotel staff was still unresolved (several HD channels were unavailable).

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank damianng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013

This is a great hotel and well worth the money. It is conveniently located to many restaurants, shopping, businesses, and interstate access. The hotel staff was the most helpful I've encountered in a LONG TIME! Breakfast buffet is definitely worth money and the hot food chef was prompt and GOOD!

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
1  Thank Joy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

We found this hotel to be clean, comfortable, reasonably priced and very convenient to restaurants and the mall. The management and staff were outstandingly friendly and accommodating. And the buffet breakfast was delicious.

  • Stayed: September 2013, traveled as a couple
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Thank DBlankenship
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

Loved the hotel, room was beautiful, staff very pleasant and helpful. Located close to downtown old Franklin which has lots of shopping and restaraunts. Also located close to many civil war historical spots. Will definitely be back and recommend highly to others.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank mommab2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

great stay just need hot tub jets to work stronger and a fan in the hotels bathrooms rooms would be nice great price food service if in nashville cant miss with this place dunkin donuts right outside your door very easy to get on highway to get to nashville area

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

My wife and I spend a long weekend at Hilton Garden Inn Cool Springs for our 32 anniversary. The property condition was very good, the staff excellent and the dining area and servers outstanding. This is a very good place to stay for a long weekend getaway.

The staff was one of the friendliest I had ever encountered. I am a Hilton Diamond member which only means I stay at too many Hilton properties, but the breakfast staff was the best I have ever encountered.

Room Tip: We got the King, small studio. It was spacious with separate sleeping and sitting areas.
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  • Stayed: August 2013, traveled as a couple
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Thank HSVSHRK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067-6300
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Price Range: $133 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Official Description (provided by the hotel):
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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