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“Comfortable and Clean”

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Hilton Garden Inn Nashville Franklin / Cool Spring
Ranked #4 of 24 Hotels in Franklin
Certificate of Excellence
GreenLeadersGold level
Reviewed May 8, 2013

Stayed at 'the Garden' for three nights - room was very clean, bed comfortable, everything was working as designed, staff was very helpful. A great stay! A little hard to find as it was tucked in behind some other businesses with no sign at the street level.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Arthur P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this reviewResponded May 21, 2013

Thank you , we are working on that new signage at the road. It is a little tricky to get the city of Franklin to approve a new road sign. We are almost successful with 3 years efforts of getting one for our hotel and our neighbors. Hopefully the next time you return that new beautiful signage will be on the corner to help guide you in. Until then look for Dunkin Donuts - our close friends!

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717 - 723 of 814 reviews

Reviewed May 7, 2013

LOUD Slamming Hotel Room doors, Feather pillows only, weirdly re-wired Room A/C and front desk clerks incappable of resolving sleep issues. Bring you own pillow if feathers are an issue, five nights isnt enough time to find a feather ALT for this staff.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this reviewResponded May 21, 2013

We apologize again for our lack of service in regards to the pillow request. As we explained when we contacted you , we are very sorry for disappointing you on your visit. We have addressed the maintenance issues, thank you for letting us know so we could get that taken care of in the room. I know you have already heard from our management team, thank you again for sharing. We do uphold our 100% Satisfaction Promise, we hope you will give us another chance to take care of you in a more successful visit to Franklin.

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Reviewed May 7, 2013

Our family stayed here for the Country Music Rock & Roll 1/2 Marathon. Since we had to get up before normal breakfast hours, the staff brought fruit & bagels to our room the night before. The room was clean, it was quiet, & lots of restaurants are close by. The hot breakfast we had the next morning (not included) was really good. Our kids enjoyed the indoor pool.

  • Stayed: April 2013, traveled with family
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Thank tarheelUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this reviewResponded May 21, 2013

Thank you so much for sharing such nice comments. We look forward to your next visit to Franklin.

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Reviewed May 1, 2013

Friendly staff, clean rooms and Herman Miller desk chairs all contribute to make this a great place to stay. I stay here regularly for business, and have had nothing but good experiences. The location is convenient to 65.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this reviewResponded May 21, 2013

Thank you kindly for your comments. We will certainly share these with our entire team. Everyone loves hearing nice comments. Please be our guest again very soon.

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Reviewed April 29, 2013

The moment we walked in the person at the front desk greeted us with a smile and WAS SO ACCOMODATING. Our original reserved room was not to our liking and the front desk person without question was able to help us move to a different room. Therefore, from start to finish we were so pleased with our stay. Our first impression of the hotel was created by the front desk person, who I think might have been Amy, which was so memorable that we talked about it until we left and lasted until we checked out. Thank you for making our short visit so wonderful.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Chad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this reviewResponded May 21, 2013

Thank you so much for the kind remarks! We look forward to your next stay with us in Franklin, TN.

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Reviewed April 23, 2013

I am a Marriott Platinum member, so it was hard to come back to Hilton (former diamond member). Wow, I really have to give the Garden Inns a second look. This was an excellent stay. Great staff. Clean and comfortable room. Very convenient for working. Good location. Nice breakfast. Overall, glad I stayed.

  • Stayed: April 2013, traveled on business
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Thank n4matishun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this reviewResponded May 21, 2013

Thank you , we look forward to your being our guest again soon.

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Reviewed April 22, 2013

The staff was very friendly and helpful. The room was clean and in good condition. The pool was clean and they had towels available poolside. Location was great, lots of shops and restaurants nearby. I highly recommend this hotel.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Tara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067-6300
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Price Range: $136 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Official Description (provided by the hotel):
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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