We stayed 3 nights for my son's hockey tournament in January 2013, and made reservations for 2 queen size beds far in advance. Yet, when we arrived, we were informed that my 16 year old son and I would have to share one queen size bed. They would not move to another room, make accommodations for us at a nearby hotel (Marriott nearby) or offered a significant reduction in the room rate, either of which would have been appropriate. Room we stayed in was bad, regardless. Ridiculous. I am sure that this may have been a byproduct of their overbooking on a busy weekend, but if you do that, management should have a policy in place so they can make it right.
Buffet breakfast and omelette service was pretty good feature, but it took them 2 times to get my order right two days in a row. Would not go back.
- Official Description (provided by the hotel):
- Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Orbitz and Hotels.com so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin