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“Perfect, could not have asked for a better experience.”

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Hilton Garden Inn Nashville Franklin / Cool Spring
Ranked #4 of 24 Hotels in Franklin
Certificate of Excellence
GreenLeadersGold level
Reviewed February 4, 2013

Great Hotel with great amenities. Breakfast here is very good. Depending on your status you may have to pay for it though. You can get a continental style breakfast or get a fresh omelette or eggs prepared for you.

  • Stayed: January 2013, traveled with family
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Thank RovertDrib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 1, 2013

I lived here for a solid month due to a work assignment along with some other coworkers. Everything from the service down to the decor was perfect. The staff paid attention to details and were very accommodating with letting us work in the lobby, devour the complimentary cookies at the front desk, and room change requests. I would especially like to thank the breakfast attendants, Angie & Jenni, for making breakfast time such a pleasant experience. You two are amazing and I couldn't have asked for better waitresses! Thanks for all your hard work!

Room Tip: I would choose something on the 3-5 floors. There is a big generator on the 2nd floor and if your r...
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  • Stayed: January 2013, traveled on business
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Thank Grace Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

I spent 2 days and 3 nights south of Nasville and stayed at the Hilton Garden Inn. Was my first time in Franklin and was not familiar with any of the local hotels. The facility where my meeting took place was full and lucky for me. I would definately recommend this hotel. Good value and very quiet. Excellent staff.

  • Stayed: January 2013, traveled solo
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Thank Tennbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

I travel to the area regularly and wouldn’t stay anywhere else. The staff is welcoming and the level of service here extraordinary! From the front desk, to the chef and servers….I look forward to coming back. Good workout facility and easy assess parking. I highly recommended this HGI for business or pleasure trips. Free reliable WIFI. The Franklin location is near great shopping (Galleria) and restaurants too many to name.

  • Stayed: January 2013, traveled on business
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1  Thank KdAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013 via mobile

Very good location. Close to shopping, several restaurants & bars, easy routes into downtown Franklin. Lobby was nice w/ plenty of space & areas to relax. Restaurant & bar in house looked fine but little high priced considering other options near by. Little market was nice to have but high priced as well. Wifi was plentiful in the lobby. Got big spacious room on top floor. Hotel was packed but never had any noise complaints etc. Room was very clean & nicely appointed. Big comfy bed was very nice w/ lots of pillows. Big tv too. Bathroom was roomy & shower huge. No tub tho. Free wifi, FREE WIFI!!! was fast & easy to use. Every hotel should be doing free wifi by now. Overall very pleased & may return.

  • Stayed: January 2013
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Thank sd316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this reviewResponded January 29, 2013

Thank you for your response to your recent visit to the HGI Franklin! It is always nice to hear wonderful reviews that we can share with our associates to confirm everyone is sincerely offering our guests a delightful hospitality experience. We appreciate your taking a moment to share your thoughts and sharing with other travelers coming to our area. We look forward to having you back soon in Franklin, Tennessee.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

A decent hotel. 2 years ago it looked and felt quite nice, but in 2 years the inside furnishing started to show some age. Always felt dark in the room, and the air/heat unit was a bit louder than desired (though not too bad). It locates in an area where there are a lot of good restaurants and shopping places around.

  • Stayed: January 2013, traveled on business
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Thank damianng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this reviewResponded January 29, 2013

Dear HGI Traveler-

Thank you for your recent response. We appreciate your feedback and look forward to hosting a future stay at our hotel location. We would love to have a little more detail regarding your comments. Our goal is to keep our hotel looking new at all times. As we have furnishing that look worn we replace or refinish. It would be most helpful to know exactly what you saw in the hotel that needs a re-fresher. Thank you so much for helping us with another set of eyes. We sincerely appreciate your business! You can contact the hotel directly at 615-656-2700 ask for Bill Ghumm, General Manager, again Thank you.

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Reviewed January 23, 2013

My husband and I happened to be in Franklin TN for a few days and stayed at the Hilton Garden Inn. We normally stay at Hampton anyway, but figured this location was a little better...and the price was right! So we stayed and enjoyed a little nicer treatment than you get other hotels...and breakfast made to order!

The only negative was a bed we could supposedly change the firmness on...but it didn't seem to work. Still ok though...totally comfortable.
My husband loved it and we both left very happy with our stay.

  • Stayed: December 2012, traveled as a couple
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1  Thank MACinMTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067-6300
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Price Range: $118 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Official Description (provided by the hotel):
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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