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“Loved the friendliness and service!”

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Residence Inn by Marriott Franklin Cool Springs
Ranked #9 of 24 Hotels in Franklin
Certificate of Excellence
Reviewed May 9, 2014 via mobile

The staff went out of their way to make sure we had everything we needed when our family stayed there during our daughter's wedding events in Franklin. We highly recommend them! I called several times in the months and weeks leading up to the wedding for reassurances about our family's particular needs and Mary always put me at ease that everything would be taken care of.

  • Stayed: October 2013
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Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded June 4, 2014

Dear Kathy P.,

We are so happy to hear that we exceeded your expectations with your recent wedding group. Congratulations again! We're delighted that you chose us to host your group during your special weekend. Mary is a superstar and will be thrilled to receive your feedback too!

Sincerely,

David
615-778-0002

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196 - 202 of 382 reviews

Reviewed April 30, 2014

We stayed in this hotel while we were house hunting and were grateful to have the kitchen to feed the kids non-restaurant food. The room was always clean and the staff were all very friendly. The BBQ in the summer was definitely a nice treat.

  • Stayed: April 2014, traveled with family
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Thank Brian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded June 4, 2014

Dear Brian E.,

Thank you for your note! We are glad to hear that you had a great time with us (yes, our BBQ is always tasty and is every Wednesday night!). Welcome to Franklin and we hope you stop by and say hello when you're in the neighborhood!

Sincerely,

David
615-778-0002

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Reviewed April 27, 2014

I spent 6 nights at this hotel at a cost of $198/night (including taxes). I was disappointed in the quality of the bed and the lack of soundproofing in the room which wasn't what I expected for a hotel charging this rate.

The bed was okay but I definitely expect a bed that is better than a budget hotel (although some budget hotels have really upped their bedding). I also think when a business traveler checks in for a 6 night stay, the hotel would consider the location of the room assigned (or improve the soundproofing in the rooms)....definitely not next to the elevator.

THE GOOD: The hotel employees that I had interaction with were great (always took time to say hello and/or good morning). The breakfast selection and quality was very good and I was really pleased with the manager's reception food (again quality and selection). The internet was fast and I had absolutely no problem with connections. The room was nicely decorated and a fully equipped kitchen. The bedroom/bath was separate from the living room/kitchen area

When I checked out the desk clerk asked about my stay and I shared my thoughts with him concerning the bedding and noise (along with the compliments on the nice employees and food choices offered). I was surprised to recieve a letter from the hotel general manager apologizing for shortcomings experienced.....I was impressed that he took the time to follow up.

  • Stayed: April 2014, traveled on business
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1  Thank Pauline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded April 29, 2014

Dear Hallpau,

I'm happy to read that your overall experience was a positive one and that you enjoyed the level of service that you received during your stay.

Please reach out to me if you'd like to discuss further or if I may be of additional assistance.

Sincerely,

David Norman
615-778-0002

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Reviewed April 25, 2014

I needed a one night stay (Friday night) to attend a concert in Nashville, but all the walking distance downtown hotels were booked. Since I had to drive anyway, I chose to stay in Franklin. That turned out to be a good choice and one I recommend. This Residence Inn was clean and the staff were very friendly. The complimentary breakfast was well-stocked too.

Room Tip: We stayed on the top floor and found it to be quiet and relaxing.
See more room tips
  • Stayed: April 2014, traveled as a couple
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1  Thank McWhorterComm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded April 29, 2014

Dear McWhorterComm,

Thank you for your nice comments! We appreciate you taking the time to respond and to let us know about your great experience. Have safe travels and we look forward to seeing you again soon!

Sincerely,

David Norman
615-778-0002

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Reviewed April 20, 2014 via mobile

Great customer service Very clean and conveniently located. Nice breakfast spacious rooms comfy bed. Basketball court indoor pool and hot tub. Very nice lobby. Parking not great. Pets are allowed. Ample fitness room. Would highly recommend.

Stayed: April 2014, traveled as a couple
1  Thank Tabitha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded April 29, 2014

Dear Tabitha W,

Thank you for your great review! One thing that I did notice was that you mentioned a lack of ample parking....we do have a four story parking deck that is immediately adjacent to the hotel- please inquire with the desk next time and we'll make sure that you're taken care of! Thank you again!

Sincerely,

David Norman
615-778-0002

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Reviewed April 17, 2014

This is another good Residence Inn. Although we are in Nashville a lot this is our first time at this Residence but it will not be our last. We have been very pleased with everything about this hotel.

Stayed: April 2014, traveled as a couple
1  Thank Bobbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded April 29, 2014

Dear Bobbie J,

Hello from Franklin! I'm so happy to read about your nice experience with us at the Residence Inn in Franklin. We are happy to have you and look forward to serving you again soon! Please don't ever hesitate to let me know if I can be of service.

Sincerely,

David Norman
615-778-0002

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Reviewed March 28, 2014

I stayed here on a Rewards stay with my family and all I can say is "WOW!" From our check in and upgrade by Tara, to the pool, and the evening reception and breakfast, this is one of the best hotel properties I've ever visited. Although we have family in Nashville, the Residence Inn makes us want to forego the free place to stay when we visit!

  • Stayed: March 2014, traveled with family
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1  Thank Nichole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm27, Director of Sales at Residence Inn by Marriott Franklin Cool Springs, responded to this reviewResponded April 1, 2014

Dear Nichole,

Thank you for your response! This is wonderful to hear - I'm happy to share with the team and we definitely look forward to seeing you next time you visit your family!

Please don't hesitate to reach out if I can ever be of assistance!

Sincerely,

David Norman
615-778-0002

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Franklin Cool Springs

Address: 2009 Meridian Blvd, Franklin, TN 37067-6343
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Franklin
#2 Romantic Hotel in Franklin
#3 Family Hotel in Franklin
Price Range: $160 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn by Marriott Franklin Cool Springs 3*
Number of rooms: 124
Official Description (provided by the hotel):
The newest smoke-free extended-stay hotel in Franklin, Tennessee, Residence Inn by Marriott Franklin Cool Springs is nestled in the rolling hills of central Tennessee, just 25 minutes south of downtown Nashville. Visiting guests can enjoy a wide range of activities in our Cool Springs, Tennessee hotel, including touring historic Civil War battle sites and antebellum mansions. We are close to Natchez Trace Parkway, antique stores, The Factory Shops, and Arrington Vineyards. All of these attractions and shopping spots are convenient, plus you get a superb Franklin, TN hotel to stay at when you're our guest. Our hotel offers suite accommodations with a full-size kitchen, a flat screen TV, high-speed Internet, an indoor pool, and a hot complimentary breakfast to start your day. If you want to burn off some stress, you can play a game of basketball on our exclusive sport court or work out in our fitness center. We also offer space for you to relax with a drink and light fare, while you mix and mingle at our weekday (Monday through Thursday) evening social event. Whether you're relocating or looking to take a long Nashville getaway, Residence Inn by Marriott Franklin Cool Springs is your best choice for an extended stay hotel in Franklin or Cool Springs. Should you be traveling on business, we put you near top companies in the area like Nissan, Community Health Systems, Healthways, Verizon. ... more   less 
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Also Known As:
Residence Inn By Marriott Franklin Cool Springs Hotel Franklin

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