This was my first stay at this location. My sister-in-law and I both stayed overnight. We walked into the lobby and walked around and saw nobody. We waited and waited and waited. After 10-15 minutes, I walked into the restaurant and waited for the server to take a break from speaking with his customers, again, several minutes. He told me to walk up to the counter and lean on it and someone would be out to help me. I did this and sure enough, the clerk came out. Very poor service. There must be some type of activation switch near the counter but nobody off of the street would know to do this. The room and hotel itself were very nice and the only complaint was I could hear doors open and shut continually through the night from the other guests. My sister-in-law enjoyed her stay as well.
- Official Description (provided by the hotel):
- Located just outside Nashville off of I-65 in the scenic countryside of Williamson County, Courtyard Franklin Cool Springs is ideal for business or leisure travel. Our Franklin, TN hotel is a short drive to downtown Nashville, area corporations, shopping and recreational activities. Perfect for Franklin vacations or business trips, the Courtyard Franklin Cool Springs offers spacious rooms with luxurious bedding, flat-screen HDTV, free wireless Internet and refrigerators. Stay fit with our on-site fitness center featuring Cybex cardio equipment and dumbbells. Rejuvenate in our indoor pool and whirlpool. And, relax in the evening at our lobby bar with a coffee or cocktail. Our hotel near Nashville is perfect for weekends in Franklin, corporate travel and fun family vacations. ... more less
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- Also Known As:
- Courtyard By Marriott Franklin Cool Springs Hotel Franklin