I am a very loyal Marriott guest, 75+ nights a year. I stay in a lot of Courtyard’s and this is one of the nicer facilities I have stayed in. It’s newer, conveniently located and has a very nice lobby. The rooms are very nice, halls are quiet and as far as the physical property goes, I have zero issues or complaints.
But, it’s missing something to really make this a stand out property. The staff is “OK”. Not great, not bad, just nothing that really makes you think, “Wow!”. I have no complaints about the staff at all though, just that I have been at other Courtyard’s with much older facilities that I liked much more. To me, it seemed like they are resting on the fact the property is so nice.
Surrounding the property is a shopping and dining area that I’d wished we’d known about before eating away from the property, looks pretty nice.
My only true “complaint” was the lack of coffee until the Bistro opens at 7:00 AM on Saturday. Most, if not every Courtyard I have ever stayed in, has free coffee in the lobby from something like 5:30 or 6:00 every day. I asked the front desk and they offered me a packet of coffee for my in room coffee maker, which I think are gross and would never use. Even after the Bistro opened, it was not until after 7:00 before they had the coffee ready.
If you stay here, just don’t set your expectation for service as high as the property itself. Again, it’s fine, just nothing to write about.
- Official Description (provided by the hotel):
- Located just outside Nashville off of I-65 in the scenic countryside of Williamson County, Courtyard Franklin Cool Springs is ideal for business or leisure travel. Our Franklin, TN hotel is a short drive to downtown Nashville, area corporations, shopping and recreational activities. Perfect for Franklin vacations or business trips, the Courtyard Franklin Cool Springs offers spacious rooms with luxurious bedding, flat-screen HDTV, free wireless Internet and refrigerators. Stay fit with our on-site fitness center featuring Cybex cardio equipment and dumbbells. Rejuvenate in our indoor pool and whirlpool. And, relax in the evening at our lobby bar with a coffee or cocktail. Our hotel near Nashville is perfect for weekends in Franklin, corporate travel and fun family vacations. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Franklin Cool Springs Hotel Franklin