No surprises, nice new courtyard. Drink prices were a bit high but other than that a good stay. Our first room was next to an equipment room and very noisy I would request away from elevators for that reason. More
No surprises, nice new courtyard. Drink prices were a bit high but other than that a good stay. Our first room was next to an equipment room and very noisy I would request away from elevators for that reason. MoreShow less
Thank you for your comments! I am glad you enjoyed your stay with us.
Our drink prices are consistent with the brand, but perhaps if you are looking for options, please visit the restaurants within walking distance from the hotel. We do our best to keep a variety of options for our guests- if there is something specific you're looking for please don't hesitate to ask and we will do our best to meet your request.
Thank you also for the comments regarding the noise in your room- I have passed that on to our engineers and we will work to improve the accommodations for that room for future guests.
We look forward to accommodating you again soon!
Very clean, excellent value ($98 + tax with AAA rate). Very convenient to everything in Cool Springs area. There was a minor problem with the commode. The front desk folks are super nice and the maintenance responded and repaired within 10 minutes.
Dinner at Bosco's across the street better this visit.
Thank you for taking the time to comment on your stay! We enjoy hearing that you had a nice time with us.
For future reference, please refrain from posting rates as they change day to day and from guest to guest depending on a variety of factors.
Thank you again for your note- see you again soon!
Beautiful and well maintained property. Rooms are really spacious and comfortable.
Staff was very helpful and courteous, but the only problem i had was with this Town car service which hotel arranged for us, which was 20 mins late and did not have enough room for us. I was charged $65 for the ride to the Airport, but we only paid $48 coming to the hotel and it was a Van to accommodate us all. Driver looked unprofessional with Tattoos and black Nail polish on his fingers.
Otherwise we had a great stay.
Thank you for choosing Courtyard! While we are very happy that you had a great time with us and enjoyed your stay, we do not have any direct influence over the cab service from the standpoint of the hotel.
We do have some preferred vendors that we recommend- the desk team would be more than happy to assist you with booking a reservation on your next visit. Hopefully by using our assistance, your cab experience will improve (but again, I cannot speak on behalf of cab or limo services).
A very comfortable room. The lobby area had lots of seating space with open windows for a pleasant place to sit and relax or work outside the room. Many people took advantage of it. I even saw some novels on a bookshelf to borrow and read. No complimentary breakfast. Great location near a mall and eating places. A little hidden back from the highway. Glad we had our GPS to find it in the dark. The entrance is on the back side of the building in the parking lot. I saw no sign from the street side to direct you the right direction to the entrance. Drive straight, past the front, then left into the parking lot at the back, don't turn left in front of the building.
Thank you for your comments! Yes, we are within a neighborhood (and due to city codes/restrictions are not able to have tall signposts) but are on all of the GPS mapping systems.
The Courtyard brand does not typically have a complimentary breakfast option, however we do have a wonderful lobby bar/restaurant (The Bistro) that has many tasty options and a wide range of price points- we welcome you to try it next time! We also have many restaurants within walking distance if you choose to explore.
Thank you again for choosing Courtyard- we look forward to welcoming you again soon!
Just stayed one night. This was our second time to stay. Great facility....spotless....friendly staff. Wifi worked in room great....Love the new design Courtyard is using....
Location was perfect for us....we were there for shopping.....great proximity to Cool Springs Mall, and only took us about 15-20 minutes to Green Hills Mall/Nordstroms.
Several places to eat....went to Bosco's across the street, which was very good....and there are 2 or 3 other places to eat right in the area less than 5 minute walk.
Great place for a stopover, weekend getaway, or like us , a shopping trip
Thank you for your comments! We are happy to see that you enjoyed our great location and had an enjoyable weekend.
We hope to see you again soon!
Had a great stay at the Courtyard. Was highlighted by excellent customer service from Brett Arden who helped us find restaurants and gave us lots of great suggestions for exploring the Nashville area. She was incredibly friendly and approachable and made sure our stay was pleasant. The hotel itself was very nice, clean, and conveniently located. I would definitely stay there again next time I am visiting the area.
Dear N S,
Hello! Thank you for choosing the Courtyard! We are proud to have the best staff and service that you'll find in Franklin. Brett is one of our stars and will be delighted to hear your comments.
Have a nice week and please contact me if I can ever be of future service!