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“Good for business travel”

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Hyatt Place Nashville/Franklin/Cool Springs
Ranked #4 of 24 Hotels in Franklin
Reviewed April 9, 2013

We have never stayed at a Hyatt before and were pleased. My husband liked the addition of toothpaste to the room take aways and having the living room and desk makes longer stays easier. We did miss the happy hours that we have become used to being offered by other hotels at this price point but it did not ruin the visit.

Room Tip: Top floor is quieter even while cheer conventioners were at the hotel.
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  • Stayed: March 2013, traveled on business
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Thank wrldtravelorAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this reviewResponded April 17, 2013

Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. We will be sure to mention to our executive committee the potential of implementing a "Happy Hour" as this is a request we hear frequently. I'm happy to hear it was not a damper on your stay with us!!!

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving your with excellence on your next trip.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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481 - 487 of 542 reviews

Reviewed April 8, 2013

My family of five stayed in Rooms 219 and 220 (both doubles) on a Saturday night when the Hyatt Place was at full occupancy. The front desk staff was very efficient at both check-in and check-out. Overall, it was a good experience, and I wouldn't hesitate to stay there again while in the Cool Springs area.

Pros:
Quick and friendly check-in even though hotel was at capacity
Expansive rooms with comfortable beds
Granite countertops with quality fixtures
Large LG flatscreen TV
Complimentary breakfast (bacon, eggs, pancakes, sausage, etc.) & WSJ newspaper

Cons:
Didn't receive requested 6th floor rooms
Bed sheets were stained with something crusty
Bathroom didn't have an updated (tiled) shower

  • Stayed: April 2013, traveled with family
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Thank JonnyQuest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this reviewResponded April 9, 2013

Dear valued guest

Thank you for taking the time out of your schedule to complete the Trip Advisor survey regarding your recent stay at our hotel. I will be sure to share with our front desk staff the positive impact they impressed upon you during your check-in and check-out process. It is refreshing to hear the "good stuff". In addition, please feel confident in knowing that your concerns regarding our housekeeping are being addressed. This incident does not represent the norm for this hotel or the Hyatt family brand of hotels.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to serve you with excellence during your next visit to Franklin, TN.

Again, thank you for completing the survey and if I can be of assistance to you, please don't hesitate to contact me directly at (615) 771-8900.

With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

We stayed for two night at this hotel while on a pleasure trip to Nashville. Very accommodating, nice hotel, no complaints. It's a bit far from the city, but not terribly so. If you take the backroads into town rather than the Interstate, you see some mighty fine estates! Also recommend you go to the town of Franklin--apparently quite a few country music celebrities live in the area. It's a really nice/cute town with shops and restaurants.

Room Tip: Lots of high school teams stay on the weekends and it can be a bit noisy so you might want to mentio...
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  • Stayed: March 2013, traveled as a couple
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Thank kareno425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this reviewResponded April 9, 2013

Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service.

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving your with excellence on your next trip.

With Warmest Hospitality
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Stayed one night as a stop on our way home. Huge room. Very clean and comfortable. Loved the giant flat screen that swung from living room area to sleeping area. Very quiet, even though there was the Nashville party crowd. Helpful staff. The complimentary breakfast was great! Eggs, waffles, bacon, cereals, fruit, etc. Way better than an ordinary continental. Plenty of restaurants and shopping nearby as well. Would love to visit longer next time!

  • Stayed: April 2013
    • Value
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Thank GMMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this reviewResponded April 9, 2013

Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service.

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving your with excellence on your next trip.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

We stayed here overnight for a recent business meeting in the area. Our room was the smallest Hyatt room we have ever had. Don't know if they are all like that in this hotel or not. And I am not a fan of the A/C Heat unit blowing the covers off your bed because it is so close to the bed.

I do love the big TV and the ample counter space at the bathroom sink. Their continental breakfast is also very good.

So many people are traveling with CPAC s now, I wish that bedside tables were uncluttered and had easy access to plugs. And in the case of the Hyatt...bigger bedside tables.

Stayed: March 2013, traveled on business
Thank FarleyJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this reviewResponded April 9, 2013

Dear valued guest:

Thank you for taking the time out of your schedule to complete the Trip Advisor Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I can certainly undersatnd your frustration with the amenities on the bedside tables. Please feel confident that consideration in modifying how the space is used will be discussed with our maintenance department. As you are absolutely right, so many people need additional space for items such as a CPAC machine.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

If I can provide any assistance, please don't hesitate to contact me directly at (615) 771-8900.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Stayed at this hotel numerous times for business and its always been very good and with a welcoming staff. Great breakfast and great rooms! Plus its close to the Cool Springs area for shopping and restaurants.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank GGKoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this reviewResponded April 9, 2013

Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. We always love to see our return guests!!!

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving you with excellence on your next trip.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

I stayed here for almost 2 weeks for work. The staff was very good and I enjoy the breakfast. My room was cleaned and the internet worked fine. The bed was nice and I slept pretty good there.
The only items that I wish for is if had a laundry on site as I was there for 2 weeks. The hotel did offer to take my group over for laundry on a Sunday.... and also be able to watch the hockey game in my room not go out to another place to watch the game. Overall I enjoyed my stay and will be use here again down the road.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JBonn659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this reviewResponded April 3, 2013

Dear valued guest:

Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service. Please feel confident that we are discussing the challenges regarding on-site laundry facilities and hope to have this remedied in the near future. We enjoyed your group immensely and hope to see you back soon!!

It is through guest feedback, only, that we can take necessary steps to ensure a comfortable stay is had by all of our guests. If there is anything we can do, in the future, to make your visits with the Hyatt Place or any Hyatt family brand of hotels more enjoyable, please do not hesitate to let us know.

Thank you for staying with us at the Hyatt Place Franklin/Cool Springs and for taking the time to fill out the Trip Advisor guest survey. We look forward to serving you with excellence on your next trip.


With Warmest Hospitality,
Stephanie Micheels
General Manager
Hyatt Place Nashville/Franklin/Cool Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Ave, Franklin, TN 37067-1686
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Franklin
Price Range: $122 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt

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