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“Not worth the money!”

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Franklin Marriott Cool Springs
Ranked #11 of 23 Hotels in Franklin
Grand Rapids, Michigan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not worth the money!”
3 of 5 bubbles Reviewed May 6, 2013

We are here on business and expected a lot more out of a Marriott. The room was dirty I think there was puke on the curtains not sure? Very loud walls are very thin. The bed was very uncomfortable. It didn't help my husband and I were put in a 2 double bed room because they were sold out of kings. No refrigerator or microwave and paying for Internet, come on get with the times! We will definitely not be staying her again.

Room Tip: Not sure if there are any good rooms?
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tbracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review, July 1, 2013
Thank you for taking the time to post your feedback regarding your stay at the Frankln Marriott Cool Springs on Trip Advisor. So dissapointed your stay was not exceptional. Would like to gather the particulars and more detail from you if possible and see if I can make amends and restore your confidence in our hotel. Please contact me at 615-261-6101 or jim.keller@franklinmarriott.com. Thank you for being our guest and hope to hear from you. Regards, Jim Keller General Manager
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472 reviews from our community

Traveler rating
    180
    167
    71
    36
    18
See reviews for
115
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Dallas, GA
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 6, 2013

I've stayed here for business travel a number of times. The only real issue I've ever had here is parking. If there is an event going on at the hotel, it is difficult for guests to find parking close to the entrance. Outside of that, this is a great location. The internet is decent for a hotel, decent speed and no drops. The hotel itself is clean and seems up to date and the beds are comfortable. I have not used the pool or exercise are here, so I can not comment on that. The staff is always friendly and helpful.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrizztD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review, July 1, 2013
Truly appreciate your business and repeat stays at the Franklin Marriott Cool Springs. Thank you the kind comments about our service staff! Sorry about the parking issues. If you need a ride from the back sections of the lot swing by the front entrance first and a bellman can follow you out in the hotel shuttle and get you back and forth quickly. Regards, Jim Keller General Manager
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 17, 2013

No sound proofing
No fridge or microwave in king suite
They even charge for wifi
Save your money and stay at La Quinta or Americinn
This place is just not worth the $120 per night
We only chose this motel because of the conference being held here
The corporate headquarters is in Franklin so i guess the bigwigs chose this motel because they never had to stay in it

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hospitalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review, June 7, 2013
So sorry your stay in our hotel was not exceptional. Thank you for sharing your feedback. I would appreciate hearing from you in order to gather all the details from your stay and resolve any outstanding issues to retain your business. Refrigerators are available upon request and can be reserved when reservations are made. I do have a microwave availeble in the gift shop adjacent to the front desk for guest use. Elite Marriott rewards members receive complimentary in room wifi and there is free wifi available for all guests in the lobby and restaurant/bar areas as well as outside on the terrace. I can be reached at jim.keller@franklinmarriott.com or phone 615-261-6100. Thank you for being our guest. Regards, Jim Keller, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corinth, Mississippi
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed April 17, 2013

Sound proofing in the rooms must be at a minimum. Normally conversation noise levels easily overheard, not acceptable in my book

I was also surprised that in this day and age room internet service was an additional $9.95 to the room cost per day. Not only was it an addtional charge the service was dismal at best. Slow with constant interruption.

The staff was very nice, no complaints there.

Will I stay at this hotel again? Only if there is no other alternative.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review, June 7, 2013
Thank you for writing a review about the Franklin Marriott Cool Springs on Trip Advisor. We value your business and was dissapointed to read that your stay was not exceptional. I apologize for the noise issues and would like to investigate further. Could you contact me at jim.keller@franklinmarriott.com or by phone 615-261-6100 so I can resolve your issues and regain your business. I look forward to hearing from you. Thank you. Jim Keller, General Manager
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Birmingham, Alabama
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

We were so pleasantly surprised by this hotel! We went on family business - not for a vacation, so we really didn't research this hotel as we usually do and picked it more for proximity to Franklin. We were surprised to find lots of families that were there visiting that charming city. They were really taking advantage of the indoor pool and Starbucks store. Our best surprise was the delicious food available through room service and the friendly staff! The pizza and cheeseburgers and fries were outstanding after our long day. Rooms were very comfortable, the parking was easy and the location was very close to a great mall. Everyone was happy!

Room Tip: We always ask for a corner room that gives you a bit more space.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cad24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review, June 7, 2013
Thank you for being our guest and providing feedback about your stay with us on Trip Advisor. So glad you enjoyed our family friendly atmosphere and kid friendly services. Chef Paul will appreciate the high marks you gave on his fabulous pizza and Marriott burgers. We look forward to seeing you again and hope you will return to the Franklin/Cool Springs area again soon. Regards, Jim Keller General Manager
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Cumming, Georgia
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed April 9, 2013 via mobile

I stayed here on a business trip. Staff is excellent (helpful, friendly, courteous, professional), rooms are clean, good proximity to restaurants. I will definitely be staying here when I'm in Franklin again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RauFamily06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review, June 7, 2013
Thank you for being our guest and taking the time to post your comments on Trip Advisor. We value your insight and feedback and was delighted to hear that you enjoyed our staff of tenured talented hospitality professionals. We look forward to your return visit. Let me know when I may be of service to you. Regards, Jim Keller General Manager
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Seattle
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed April 8, 2013

No one should ever be subjected to listening to entire conversations (of people talking at a normal level) let alone have to listen to noses being blown and other bathroom functions shall we say...from a hotel room next door! This was our recent experience while staying at the Franklin Marriott Cool Springs. We were awoken two different mornings by the people in the room next door chatting and doing what normal people would do. The noise in the hallways was also so clear, you could hear every word people said. We were astounded and thought possibly it was the room they put us in (there weren't any King rooms left so they put us in a handicapped King). When I went down to let management know... taking the approach of "if you don't know better, you can't do better" I was met with total disregard. No apologies. No "I'm so sorry" or anything of the sort. They obviously have heard this complaint many times. If we hadn't booked the room at such a good deal, via Priceline, we really would've flipped because it's a relatively pricey hotel and the way management responded was very inappropriate. Especially given the noise -- which I know they can't control but they could've at least been apologetic about it. Overall the hotel seemed tired, very corporate and nothing special. There are so many other places to stay in the area where you get at least some perks... free wi-fi, breakfast, afternoon snacks and most likely less noisy rooms. We would never recommend someone stay at this property. Very disappointing!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Franklin Marriott Cool Springs, responded to this review, May 14, 2013
Thank you for taking the time to share your experience at the Franklin Marriott Cool Springs on Trip Advisor after your recent stay. I am very sorry your stay was not extradordinary and regret my staff did not empathize and apologize to you. If you could reach out to me directly with some of the details, I would be grateful. Would also like to resolve these concerns to your satisfaction. I can be reached at 615-261-6100 or email at jim.keller@franklinmarriott.com. Thank you for being our guest. Regards, Jim Keller - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Franklin Marriott Cool Springs

Property: Franklin Marriott Cool Springs
Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin

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