I enjoyed a nice two-night stay for business at this property. The staff was friendly and the facilities up to Marriott standards. I particularly enjoyed the saline pool and hot tub, which doesn't have any of the chlorine smell and irritants of normal pools.
The only reasons I can't award this property five stars are two small service issues that arose during my stay. Room service made a small mistake on my order (delivered a side of fries instead of the requested fruit). More significantly, a folio was not placed under my door the night before departure. I was in a hurry to get to the airport and was irritated to have to stop by the desk to pick it up.
Other than that, I recommend it as a solid property in a good area.
- Official Description (provided by the hotel):
- The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more less
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- Also Known As:
- Franklin Marriott Cool Springs Hotel Franklin
- Marriott Franklin