We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place to rest and be comfortable”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hampton Inn and Suites Nashville Franklin (Cool Springs)
Ranked #5 of 24 Hotels in Franklin
Certificate of Excellence
Reviewed December 8, 2013

Nice people, great service, and very clean hotel!!!! The beds were awesome, clean facilities and room, nice staff, efficient breakfast, coffee available in lobby at all times, very hospitable! I will return and use this place as a resting point!

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Kimberla L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (638)
Traveler rating
Traveler type
Time of year
Language

505 - 511 of 638 reviews

Reviewed December 5, 2013

Everything about this Hampton Inn is what you would expect from them with the exception of the beds. Two rooms with four adults and two children. No adults slept good overnight. Beds very uncomfortable.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank GregMachen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2013

There is not much I can add to what I have checked and written. I mentioned the special lady at the morning breakfast. The only negative comment I had was about the cost. This may be because I do not travel enough and an remembering the prices as they were when we were doing more travel. At this point I am simply trying to make sure I get to the 200 word minimum.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Reginald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this reviewResponded January 12, 2014

Thank you for sharing with us on Trip Advisor and for staying with us at Hampton Inn & Suites Franklin/ Cool Springs. We use the information you give us to better serve our guest and make each one feel at home. If you need assistance for a future stay or have any questions please contact me directly and we can discuss the rates. Thank you again, Jenn, AGM 6157717225 or jennifer.haman@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

I loved our stay at the Hampton Inn in Cool Springs/Franklin, TN. The staff was very helpful and informative on our check in. We were very pleased with our room, the cleanliness and value we received I highly recommend this hotel and will definitely stay again

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Brenda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this reviewResponded January 12, 2014

Thank you for staying with us here at Hampton Inn & Suites Franklin/Cool Springs and for sharing with us on Trip Advisor. We use this information to help better serve our guest and thrive to make each person feel at home. If I can be of assistance to you please contact me, Jenn, AGM 6157717225 or jennifer.haman@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

I've never had any issues with Hampton until this visit. The AC didn't work well and wouldn't keep the room at a consistent temperature. Also, I didn't receive my requested wake up call. In the past I've set my phone alarm as a back up and never needed it. This time I didn't and paid the price--late for an appointment. All that said, Hampton has always been a great place to stay. Room was clean, beds are great and breakfast was very good. This visit was out of the ordinary as far as problems. Probably wouldn't have even mentioned the negative if the desk had offered me some extra Hilton points or something…more than just an "I'm sorry. I'll be sure to tell the manager."

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this reviewResponded January 12, 2014

Thank you for sharing with us on Trip Advisor to help us better serve our guest. I am sorry to hear that your stay wasn't a satisfying one for you. I would like to remind you that Hampton offers a 100% Hampton Guarantee. If you would like you may contact me personally and I can tell you more and answer any questions you may have.. Sincerely, Jenn. AGM 615717225 jennifer.haman@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

I arrived at the Hampton Inn Franklin/Cool Springs after a long day of travel from California. I was greeted by a very friendly host at check in and promptly completed the check in process. Room was at a comfortable tempetuare, clean and ready for me to relax. Breakfeast in the morning was great, never out of an item and the staff was keeping the area stocked and cleaned up after guests. Great place to stay if in the Franklin/Cool Springs Tenn. area..

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this reviewResponded January 12, 2014

Thank you for taking the time to share with us on Trip Advisor. I am pleased to hear that you enjoyed your stay and that our fresh hot breakfast and staff were there to help start your day off on the right foot. If I can be of any assistance in the future please contact me at 6157717225 or jennifer.haman@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

Meet my sister halfway for weekend visits several times a year and we are always pleased with our accomodations here. Quiet, clean and friendly staff make this our "go-to" place to meet. Have never been disappointed.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Hampton Inn and Suites Nashville Franklin (Cool Springs), responded to this reviewResponded January 12, 2014

I am pleased to hear that your stays with us are a good experience. Thank you for taking the time to share with us here on Trip Advisor. If I can be of any assistance to you for your future stays please let me know at jennifer.haman@hilton.com or 6157717225

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Franklin hotels
0.7 mi away
Hyatt Place Nashville/Franklin/Cool Springs
0.9 mi away
Hilton Garden Inn Nashville Franklin / Cool Spring
1.3 mi away
Drury Plaza Hotel Nashville Franklin
Show Prices
Show Prices
Show Prices
1.3 mi away
Homewood Suites by Hilton Nashville / Franklin
0.5 mi away
Home2 Suites by Hilton Nashville Franklin Cool Springs
0.1 mi away
Country Inn & Suites by Radisson, Cool Springs, TN
Show Prices
Show Prices
Show Prices

Been to Hampton Inn and Suites Nashville Franklin (Cool Springs)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn and Suites Nashville Franklin (Cool Springs)

Address: 7141 South Springs Drive, Franklin, TN 37067-1616
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Franklin
#6 Romantic Hotel in Franklin
#6 Business Hotel in Franklin
Price Range: $119 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn and Suites Nashville Franklin (Cool Springs) 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Hampton Inn and Suites Nashville/Franklin, Tennessee, is located just minutes from Franklin's historic downtown district. Franklin's 200-year old downtown area features Victorian architecture, boutiques, antique shops, and cafés. We offer free wifi and hot breakfast to all our guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Hilton Hotels Direct, Orbitz, Priceline, Hotwire, getaroom.com, HotelQuickly and TripOnline SA so you can book your Hampton Inn and Suites Nashville Franklin (Cool Springs) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Nashville Franklin (Cool Springs) Hotel Franklin
Hampton Inn Franklin
Franklin Hampton Inn
Hampton Inn Cool Springs

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing