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“Nice room for value”
Review of Comfort Inn

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Comfort Inn
Ranked #18 of 23 Hotels in Franklin
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635 reviews from our community

Traveler rating
    133
    167
    171
    104
    60
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Ontario
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 15, 2013

We are snowbirds, who stayed one night in Franklin on our trip home to Canada.This hotel is located amid 4/5 others - all looked a little worse for the wear. We checked out the rooms in four of them and this one appeared to be the best of the group(relatively speaking).... But it turned out to be a disappointment. On the surface, it seemed nice - lobby, room furnishings were fine. The desk clerk was a pleasant young woman who did her best to make us feel welcome. However, everything else seemed sub-par. The beds were uncomfortable; the sink/tub had broken stoppers and were outdated and worn. The breakfast was very disappointing. The hot items (eggs, etc) were not!! They were totally cold. I will not fault the very helpful woman who set up the buffet. I believe the problem was not her's, but rather the fault of a poorly functioning heating element . To summarized - we were pleased with the personnel at this hotel, but not with it's functioning/maintainence. We will not be staying there again. Since this seemed to be the best in this area, I think Frankilin will not be a spot that we stop in next year on our trip home from Fla.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wed66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amisha C, General Manager at Comfort Inn, responded to this review, March 18, 2013
Thank you for taking time to convey your comments regarding your experience with our hotel. Your willingness to share your thoughts everyday with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how can better meet your needs. Your comments have been reviewed by the management. We serve every day several guests as per the Wyndham Brand promise. We strive to deliver same promise to every guest every day. There is no excuse that our staff did not fulfill that promise in your case. Please accept our sincere apology.

Again please accept our sincere apologies. We hope you will continue to use Baymont Inn & Suites Hotels as your hospitality needs. And look forward to welcoming you back in an effort to provide you the level of service you expect from us.

Sincerely,


Ajit Chauhan
GM/PC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookfield, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 7, 2013

In town for business and stayed here for 5 nights. I have stayed here several times in the past and will continue to stay. Don with the front desk staff was very friendly and helpful. Excellent location. Lots of attractions/dining available close by.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank truskjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bancroft
Level 6 Contributor
153 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 4, 2013

We spent a comfortable night at this Comfort Inn. Check-in was efficient and the clerk was friendly. Coffee, tea, and hot chocolate were available in the lobby at any time. Our room was spacious and the bed was comfortable. We spent a quiet night. In the morning breakfast was available. Offerings included beverages, cereals, yogurt, waffles, scrambled eggs, sausages, fresh fruit and more. A bonus is a Cracker Barrel right next door - an easy walk for weary travellers.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Audrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 4202 Franklin Common Ct, Franklin, TN 37067-4040 (Formerly Baymont Inn and Suites Franklin)
Phone Number:
Location: United States > Tennessee > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 23 Hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Holiday Inn Express Franklin Hotel Franklin
Holiday Inn Franklin
Franklin Holiday Inn

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