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“Worst service ever”

Best Western Fayetteville Inn
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Best Western Fayetteville Inn
Ranked #1 of 3 Hotels in Fayetteville
Certificate of Excellence
Reviewed November 26, 2011

We stayed here over Thanksgiving while visiting family in the area. The fun started at check in. Yes, we were early. We know that, but decided to stop in and ask if our room was ready. We walk into the completely empty lobby and ring the bell for service as requested by a sign. A woman walks in and my husband very politely asks if it would be possible to check in early. The woman rudely pointed a sign and yelled, "you're early. Check in at 2". My husband (again, very kindly) asked if it would be possible for her to check and see if they had a room ready. She again rudely stated that check in was at 2, but did start banging on her keyboard. It turns out they had two rooms available after all and we got to take our choice.

On a positive note, they have made an effort to freshen up what is, essentially, a very old motel. It would be nice, however, if they put some effort into maintainence. The bathroom plug was cracked and wobbly, probably a shock hazard. The bathroom door was so warped it made a LOUD scraping sound whenever you closed it which echoed, I'm sure, for several rooms. But worst of all, was the housekeeping staff.
The shelves in the shower were covered in soap scum, and there was some odd substance dripping down the walls. Gross!!! They came at 8 am to clean our room. We told them we were still in there and they would have to come back. When we returned to our room at 11:30 pm, our room had not been cleaned - beds unmade, bathrooms not cleaned, no new glasses or toilet paper. We assumed they just never came back. Exhausted, we went to bed. We should have checked further. The next morning as we attempted to take showers we discovered that housekeeping had, in fact, returned and TOOK ALL OF OUR TOWELS! We had one wash cloth and one hand towel, nothing else for three people. I called the desk and was told we would have to come down to the desk if we wanted towels. They could not bring them up. Unbelievable!!
On a brighter note, my brother assures me that a Hampton Inn just broke ground in Fayetteville. Hopefully it will be finished by next Thanksgiving.

  • Stayed: November 2011
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Thank JKfromPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (232)
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210 - 216 of 232 reviews

Reviewed October 31, 2011

This was a very nice place to stay, and the price was quite reasonable. The room was clean, bed was very comfortable, and the desk clerk was friendly and helpful in recommending local eateries. We will definately stay again when we're in the area.

  • Stayed: October 2011, traveled as a couple
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Thank ShinyObjects
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2011

Our room was large and clean with a comfortable bed. Coffee pot in the room. The service was friendly. There is NO ELEVATOR to second floor; only stairs.

  • Stayed: October 2011
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Thank 1-Kountry-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2011

While this has a standard motel configuration, we found the room nicely updated and very clean. Front desk personnel were friendly and accommodating of request for an extra pillow. Good breakfast.

  • Stayed: October 2011, traveled as a couple
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Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2011

it was clean with a desend breakfast nice location people were freindly

  • Stayed: August 2011, traveled on business
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Thank staceyschmeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2011

Very Spotty internet and no alcohol or fireworks allowed(stayed on July 4th). I was also insulted by one of the night staff.

  • Stayed: July 2011, traveled on business
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Thank bigtexpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2011

We knew there were few hotels in the area, and headed to this place based on reviews (and lack of options). It was a basic motel with external corridors, but we were able to get a room facing the interior courtyard/pool area rather than the parking lot. The rep who checked us in seemed tired and maybe irritable-- actually refused to give others any suggestions for restaurants, saying each person's taste is different and she referred they just find places on their own. We were able to convince her to give us the name of a restaurant a few miles away where we got a good meal (Cattleman's Steakhouse-- not to be confused with a chain restaurant with a similar name). Complimentary breakfast was, as expected, basic, but fine. You do need to drive to any restaurant. There's a hospital nearby but we heard no noise from ambulances, etc.

  • Stayed: February 2011, traveled as a couple
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1  Thank Sutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Fayetteville Inn

Address: 3021 Thornton Taylor Pkwy, Fayetteville, TN 37334-2664
Phone Number:
Location: United States > Tennessee > Fayetteville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Fayetteville
Price Range: $93 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Fayetteville Inn 2.5*
Number of rooms: 64
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Also Known As:
Best Western Fayetteville Hotel Fayetteville
Fayetteville Best Western

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