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“Very unprofessional manager”

Mountain Harbor Marina
Ranked #5 of 17 things to do in Dandridge
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Attraction details
Owner description: Bass, Pontoon & Paddle Boat Rentals, Jet Ski Rentals, Canoe Rentals
Reviewed July 7, 2012

Did not stay at the inn, but rented a boat there. The staff at the desk was very nice. We went to the marina rent a boat. I called for a boat to pull a tube...assumed ski boat. Went to the dock, me, the father and 2 teenage daughters. They gave us a pontoon boat with a 2 person tube.
We had a great time on the lake until the Natural Resources Police stopped us on the lake. Apparently we were illegal. I was driving the boat, with my 2 teenage girls on the tube. The pontoon boat did not have mirrors. The law is, if you are pulling someone one a tube, you have to have mirrors or someone older than twelve watching the tube. I was turned sideways in the seat, watching. But at the marina, I was never informed of this. The police said it was not the responsibility of the marina to tell me. So i received a 170 dollar fine.
So I returned to the marina a little upset. I asked the manager about law requiring a mirror if I am towing 2 kids on tube, with just me driving. He responded by saying, he is not required to explain the boating laws to everyone who rents a boat. I responded, still being civil, that if you knew 3 of us were going on a pontoon boat and we had a 2 person tube, then we would be illegal. The manager responded by pointing his finger in my face, stating "you people don't even have time to wait for directions" Exact words. I responded saying that us people are your customers, whom without, you would have no business. And i kept trying to explain, 3 people, 1 adult, 2 teenagers and we rented a 2 person tube, it would have been nice to been told it was illegal. He continued to say its not his responsibility.
I will admit ignorance of the law is no excuse, but common courtesy would have been nice if you knew we were breaking the law, not a finger pointing in my face. Very disappointed at the response by the manager.

10  Thank podpig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 - 55 of 55 reviews

Reviewed June 11, 2012

We go to Mountain Harbor to rent ski boats and waverunners, I also have rented a pontoon boat that was very clean and like new.

1  Thank Susie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2012

Perfect rental and assistance from caretaker @ dock.

Thank KLF2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2011

We rented a pontoon boat for a 4 hour day out on the lake and we were very impressed. The boat was nearly new, ran like a charm and the only thing I noticed that could have been better was the carpet had dog hair on it and needed to be swept a bit. Otherwise great experience!

1  Thank HisDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2011

Great time using rental jet ski's. Mountain Harbor Marina has a good thing going with what they have available for public use. Our only complaint would be the cost as fuel was a fortune. However, the hourly fee was half price. Nice staff...

1  Thank HerzogRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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