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“Wonderful experience - Excellent staff!”

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Super 8 Crossville TN
Ranked #3 of 12 Hotels in Crossville
Certificate of Excellence
Tuscumbia, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful experience - Excellent staff!”
Reviewed January 25, 2011

My co-workers and I traveled to Crossville, Tennessee to attend a banquet. We stayed at the Super 8 Motel at Exit 322 off of I-40. The staff were all so kind and helpful to us, especially Tina, the desk clerk. We ended up having car trouble on our last day and the staff were so kind to us. We decided to stay another night and it was great. The hotel was also very clean and we had everything we needed in our rooms. The best part though was the very kind and helpful staff who made the stay even more enjoyable. I would recommend this motel to anyone traveling through this area! Thank you Super 8 Motel in Crossville!

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SabinaBrackin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crossvillemotel, General Manager at Super 8 Crossville TN, responded to this review, April 19, 2011
We urge all our employees to be kind, helpful, and respectful in every way possible. I am pleased to hear that your experience with us was exactly that. Thank you for your kind review and do visit us again here at the Crossville Super 8 Motel!
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382 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
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English first
Savannah, Georgia
1 review
Reviewed January 25, 2011

My stay at the Super 8 in Crossville TN was fantastic. Large clean rooms. Excellent heating and air-conditioning. Friendly and helpful staff. I couldn't ask for anything more.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MissionTeens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crossvillemotel, General Manager at Super 8 Crossville TN, responded to this review, April 19, 2011
Our maintenance and house keeping staff works around the clock to make sure our property stays clean and fully functional. I am glad that you had a pleasant time staying at our motel and we hope you will come back and see us again. Thank you for your review and see you next time!
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Jersey
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 6, 2010

When you think of Super 8, you don't think of a great motel, but we were surprised how terrific our room here is! It includes a good sized fridge with a freezer and a microwave! The room is spacious, the bathroom is fine, cleanliness is great, and Sue Ellen at the front desk is a sweetie. Really changed my perception of what a Super 8 would be. The only problem was the extreme price gouging during the 127 Sale, but we know that not unique to this motel in Crossville TN, the only town with motel rooms on the sale route for miles around.

  • Stayed August 2010, traveled with friends
    • Value
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Helpful?
2 Thank ChildOfTheSixties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crossvillemotel, General Manager at Super 8 Crossville TN, responded to this review, April 19, 2011
Thank you for your honest and kind review. I am pleased to hear that our property was up to your standards. Unfortunately, the 127 Yard Sale is the busiest time of the year with unusually high rates. If you would like to get in touch with me, I would be more than happy to offer you an extra discount on your next stay with us. Looking forward to seeing you again!
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Red Oak, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 12, 2010

We checked into the Super 8 around 11pm, after a long drive. The entire place smelled very strongly of cigarettes when we walked into the lobby.
Our room was very dirty and was supposed to be a non-smoking room, but again smelled of cigs. There were burn holes in the sheets from cigs on both beds, there were long black hairs in the beds and in the shower and on the bathroom floor. The shower had muddy foot prints in it as if it had not been cleaned at all. The floor had things all over it as if it had not been vaccuumed. The breakfast was less than mediocre and the morning front desk help was very rude. I can't believe that Super 8 would allow their name to be put on horrible place.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
1 Thank RNMom71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crossvillemotel, General Manager at Super 8 Crossville TN, responded to this review, April 19, 2011
I appreciate you taking some time to let us know that our property was less than satisfactory for you during your stay. We try our hardest to keep our property maintained to meet and exceed our guests needs and expectations. Unfortunately, it seems like you had an out of the ordinary experience with us. In an effort to compensate for your unpleasant stay at our property, I would be willing to deeply discount your next stay with us, or even upgrade you to a Jacuzzi Suite. Looking forward to hearing from you and again, I apologize that your stay was below par and hope you give us another chance.
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Davenport, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 4, 2010

We had a bad experience at another hotel in Crossville which led us to quickly find another. We came to the Super 8 and insisted on seeing our room before we'd sign in. Everything was indeed "Super" and we totally enjoyed our nearly 2 week stay. The staff was very friendly and helpful. Their ice machine was broken and their was the daily saga of the manager dealing with the machines manufacturer, but it waseventually fixed. However, during the downtime, the manager made sure their was always abundant ice on hand, bringing it in in bags. She made sure nobody did without anything. I'd highly recommend their Crossville Super 8, and the Cancun Mexican Restaurant next door. We're going back in 2012 to scout out a retirement home and will stay at the Super 8 again.

  • Stayed May 2010, traveled on business
    • Value
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Helpful?
1 Thank fishkenneth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crossvillemotel, Manager at Super 8 Crossville TN, responded to this review, June 6, 2010
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 9317077660.


Sincerely,
Anna Patel
Genral Manager
super8 motel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2009

My family was looking to take a vacation and we stopped by this Super 8 Motel to reserve our rooms. We were at first relucatant because some Super 8 Motels are not very clean, but this was compareable to a Comfort Suites or a Holiday Inn Express in cleanliness! When we first arrived, the front deskclerk greated us chearfully and told us a rate around $55 - 60 with discount. She was very helpful and was knowledgeable about the town and things going on. Unfortunately, the outdoor pool was closed, but it was too cold to go swimming anyways. The room was very clean and did not have the abnormal hotel room scent you are dreading when you walk into a room. The bathroom was shiny clean. They also had a lovely breakfast in the morning which included milk, coffee, 2 juices, apples and oranges, cereal, toast, fresh belgian waffles, donuts, and pecan twists. The kids loved it and I would recommend this for anyone looking for a comfortable, refreshing stay for an affordable price!

  • Liked — Affordable price, clean rooms, excellent service.
  • Disliked — N/A
  • Stayed November 2008, traveled with family
    • Value
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    • Check in / front desk
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    • Business service (e.g., internet access)
Helpful?
1 Thank ajaymein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crossvillemotel, manager at Super 8 Crossville TN, responded to this review, March 15, 2010
Thank you for busness !!! hope to see you again !!!
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Greeneville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2007

Our baseball team booked the Super 8 for our stay for the state tournament. The lady that checked us in was very aloof and at times rude. The rooms smelled so badly of smoke that we had to go and buy candles and fabric freshner. There were no coffee pots in the rooms although they were advertised to have them. Another problem was that there was only one luggage cart...this poses a problem when you have all those guests and one luggage cart. One of the other families in our group had to call the desk on their first night because when they pulled their covers back to go to bed...one bed had hair all in it and the other had blood on the sheets and one of the pillows...it was evident that the linens had not been changed. Another guest in our group had to call the desk about his toilet...it would not flush, fill, etc. There was a young Indian man that came to look at it...he went in and flushed the toilet...of course it worked fine since he was there. He came out into the hall where everyone was and said "What's the problem?" in a very rude way. The housekeeping crew would turn off the air in the rooms and the hallway during the day. In addition, the pool was very small.

Drumroll please....regardless of how many people were in a room, each room was alloted 3 bath towels, 3 washclothes, and 3 hand towels. Now, I don't know about you but I am not using a washcloth and towel that someone else has used. When a family of four called down to the desk to ask for 1 extra towel and washcloth so that they each had one to use...the front desk clerk told them that they would have to call back down first thing in the morning. (Keep in mind that there was not an overnight laundry crew).

To sum it up...we don't ever plan to stay in a Super 8 again...we usually book at least 10 rooms for 2 nights...There are plenty of nice, clean hotels out there at about the same rate. Seriously there are. We stay in hotels just about every other week and this is the worst experience we have had.

  • Liked — Nothing
  • Disliked — Everything
  • Stayed June 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bwagner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Crossville TN

Property: Super 8 Crossville TN
Address: 2543 E First St, Crossville, TN 38555-4661
Phone Number:
Location: United States > Tennessee > Crossville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Crossville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Crossville TN 2*
Number of rooms: 48
Official Description (provided by the hotel):
Recipient Of The 2014 TripAdvisor Certificate of Excellence Award and Pride of Super 8 Award. Close to Upper Cumberland Plateau, Winery and Nascar Outlet. Super 8 Crossville hotel near Cumberland Mountain State Park is centrally located off Interstate 40. Our Crossville, TN, hotel is minutes from the many outdoor recreational activities in the area. Before heading out on your adventures, enjoy free continental breakfast. Connect to our free Wi-Fi Internet access or, on a warm day, swim in our outdoor pool. Our Crossville, TN, hotel offers Jacuzzi suites, and kids 17 and under stay free with an adult. ... more   less 
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Also Known As:
Super 8 Motel Crossville Hotel Crossville
Super Eight Crossville
Super 8 Crossville
Crossville Super 8
Crossville Super Eight

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