My husband & I stayed here back in April. Major mistake. I had booked a king smoking room on their site. However, when we arrived there, we were told there was only 1 king smoking room there, and it had been booked since April 1. Since it was so late & we had been driving for 9 hours, we agreed to accept a double smoking room. The lady at the front desk gave us the key for Room 215. It was on the 2nd floor, and there are no elevators. We had to drag all of our luggage up the steps to the room. When we opened the door, we found that Room 215 had not been cleaned that day. The beds were unmade, there was trash in the trash cans, & cigarette butts still in the ash trays. We had to drag our luggage back down the steps to the car and drive back to the front desk because the phone in that room wasn't working. They sent us then to Room 217, but we had to again carry our luggage up the steps. On 4/30, when we were ready to check out, I discussed the problems with the gentleman at the front desk. He apologized for the problems & took my phone number so that the manager could call me and give us some kind of a discount for all of our trouble. He said that his mother was the manager, and he was sure that she would make it right. However, we never heard from her ever. I tried to call, and I wrote a letter, but without success. This motel is very inefficient & has total disregard for the customers. You don't want to stay here!
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- Also Known As:
- Crossville Days Inn
- Days Inn Crossville