FIRST the gritty stuff:
There was nobody at the desk when we arrived. We called out and it seemed to us that when Jeff finally emerged to greet us that he'd rather play what appeared to be a video game behind a wall. He was brief in his diction indicating a lack of refinement that is harmful if this is a first impression. A hotel is made or broken on first impressions.
Secondly, when he again showed us the pool and hot tub area he denigrated himself even further by saying and this is a direct quite, "should I put up the curtains if you're going to fool around in there?" My wife was so insulted and I gave him a look that would have killed... if he was smart enough to understand that look. (I do not think he was.)
The hot tub was foamy... and didn't appear to have been cleaned in a while so we just wrote it off completely. (in all fairness, all was better a few days later, and we did choose to enjoy the services provided.)
Now the good stuff:
Everything else was AWESOME!!!!!
Nicole was our maid (forgive me if that is an antiquated term.) She did everything and made us feel like we were guests in her home. Call it attitude, or whatever, I've seen so many of her peers do so much less than she did to make us as comfortable as possible. Nichole is a STAND-OUT in service.
Another crown jewel is that sweet little lady that worked so hard to provide us all with a stunning breakfast each day. I failed to get her name, mostly because she never sat down to play a video game! She served everyone like we were all royalty. OH, was the coffee great too!
We'll definitely return to this place on our next visit to Crossville. I only hope that Jeff doesn't continue to show such disregard to those people that he should serve half as well as Nicole does.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Crossville, TN is conveniently located to the central business district, championship golf courses, shopping, and entertainment. Whether you are visiting Crossville on business to see one of the many companies such as Delbar or Flowers Bakery or whether you are here playing golf at one of the 11 courses, such as Deer Creek or Bear Trace, or enjoying one the theatrical productions at the world renowned Cumberland Playhouse you will find the Holiday Inn Express Hotel & Suites will meet you lodging needs. The hotel offers the Express Start Breakfast Bar, free High Speed Wireless Internet, Heated Indoor Pool, Exercise Room, Whirl Pool, Meeting Facilities, and Outstanding Customer Service. The hotel is comprised of 67 spacious guest rooms of which several are suites that offer a separate sitting area, and a wet bar with microwave and refrigerator. Visit Crossville, TN and stay smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Express Hotel Crossville
- Holiday Inn Crossville
- Holiday Inn Express Crossville
- Crossville Holiday Inn