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“Nice place to relax while on a trip” 4 of 5 bubbles
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
Ranked #6 of 12 Hotels in Crossville
Chicago
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice place to relax while on a trip”
4 of 5 bubbles Reviewed June 28, 2013

FIRST the gritty stuff:
There was nobody at the desk when we arrived. We called out and it seemed to us that when Jeff finally emerged to greet us that he'd rather play what appeared to be a video game behind a wall. He was brief in his diction indicating a lack of refinement that is harmful if this is a first impression. A hotel is made or broken on first impressions.

Secondly, when he again showed us the pool and hot tub area he denigrated himself even further by saying and this is a direct quite, "should I put up the curtains if you're going to fool around in there?" My wife was so insulted and I gave him a look that would have killed... if he was smart enough to understand that look. (I do not think he was.)

The hot tub was foamy... and didn't appear to have been cleaned in a while so we just wrote it off completely. (in all fairness, all was better a few days later, and we did choose to enjoy the services provided.)

Now the good stuff:
Everything else was AWESOME!!!!!

Nicole was our maid (forgive me if that is an antiquated term.) She did everything and made us feel like we were guests in her home. Call it attitude, or whatever, I've seen so many of her peers do so much less than she did to make us as comfortable as possible. Nichole is a STAND-OUT in service.

Another crown jewel is that sweet little lady that worked so hard to provide us all with a stunning breakfast each day. I failed to get her name, mostly because she never sat down to play a video game! She served everyone like we were all royalty. OH, was the coffee great too!

We'll definitely return to this place on our next visit to Crossville. I only hope that Jeff doesn't continue to show such disregard to those people that he should serve half as well as Nicole does.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Chicago76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 1, 2013
I apologize for the slow acknowledgement at check in and the comments made. That is definitely unacceptable. Thank you for the nice comments regarding Nicole and the breakfast hostess. We realize you could have choose to stay elsewhere and thank you for choosing to stay with us. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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120 reviews from our community

Traveler rating
    51
    38
    22
    4
    5
See reviews for
39
30
5
23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
New Market, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 30, 2013

My stay of approximately 4 nights a week for over 2 months was a good experience. Each week I checked in, the Clerks were a great help and tried to accommodate my needs in every way. I only wish every room was equipped with a microwave and refrigerator. Great place to stay. Thanks to all at HIE in Crossville for all your kindness, clean rooms and great breakfast.

Room Tip: I personally like a room on the first floor, but every room I stayed in was good.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gail P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, May 31, 2013
We are glad you enjoyed your stay with us. Thanks for the nice comments about our people and hotel. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
82 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

I have always had great stays at HIE. This location is no different. Checked in late in the night, room was clean, free wifi, and a very comfortable bed. Location is right off the interstate making it very convenient. If I ever return to Crossville, this will be my spot to stay

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChristianIellina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, May 31, 2013
Thanks for staying with us and taking the time to write a review. We appreciate all your comments, it's nice to know we have met our guests expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crossville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 29, 2013

Michelle, Misty and Patti in the dining area are the nicest ladies! We stayed two nights as we were moving into our new home in Crossville. Each of the ladies had wonderful hints as to where to eat and how to get around town. We stay at Holiday Inn Express exclusively and this one is the best we have ever had the pleasure of staying in.

Room Tip: We were on the backside of the first floor and it was great
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sheila J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, May 30, 2013
Thank you for the nice comments about Michelle, Misty, and Patti. I know they will appreciate your comments. Thanks for choosing to stay with us we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastaboga
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

The room was clean, and the staff very friendly. Even though the hotel is about 15 years old, it is well appointed and is kept in very nice condition. The indoor pool was nice and clean, and the fitness area was small (treadmill, eliptical, and stationary bike), but absolutely adequate for my needs. It is located conveniently off of I-40. We will definitely stay here again the next time we are in town.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kristy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, May 30, 2013
Thank you for taking the time to write a review regarding your recent stay with us. It is always nice to know we have met our guests expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rogersville, Tennessee
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

Very good accommodations, and very good breakfast. Staff was friendly and very helpful. A mix up in reservations and they straightened it out. Had planned on staying only one night and ended up making another reservation for a second night.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, May 30, 2013
Thank you for choosing to stay at the Holiday Inn Express. We appreciate you taking the time to write a review. It is always nice to know we have met our guests expectations. Sorry about the mix up with your reservation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 24, 2013 via mobile

I have stayed here many times over the past few years, and have never been disappointed. Very clean rooms, laid out very well, helpful, friendly staff and breakfast too. Very handy location just off the interstate, and walking distance to a few fast food places. Definitely one to consider if you are in the area.

Stayed May 2013, traveled as a couple
Helpful?
Thank Boombah49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, May 28, 2013
Thank you for taking the time to write a review. We appreciate all the nice comments and that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Property: Holiday Inn Express & Suites
Address: 560 Peavine Road, Crossville, TN 38571
Phone Number:
Location: United States > Tennessee > Crossville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Crossville, TN is conveniently located to the central business district, championship golf courses, shopping, and entertainment. Whether you are visiting Crossville on business to see one of the many companies such as Delbar or Flowers Bakery or whether you are here playing golf at one of the 11 courses, such as Deer Creek or Bear Trace, or enjoying one the theatrical productions at the world renowned Cumberland Playhouse you will find the Holiday Inn Express Hotel & Suites will meet you lodging needs. The hotel offers the Express Start Breakfast Bar, free High Speed Wireless Internet, Heated Indoor Pool, Exercise Room, Whirl Pool, Meeting Facilities, and Outstanding Customer Service. The hotel is comprised of 67 spacious guest rooms of which several are suites that offer a separate sitting area, and a wet bar with microwave and refrigerator. Visit Crossville, TN and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Crossville
Holiday Inn Crossville
Holiday Inn Express Crossville
Crossville Holiday Inn

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