We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Great Staff--Horrible Mattress!” 3 of 5 bubbles
Review of Holiday Inn Express & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Express & Suites
Ranked #6 of 12 Hotels in Crossville
Millbury, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Staff--Horrible Mattress!”
3 of 5 bubbles Reviewed January 21, 2013

Stayed one night. King size bed mattress was so hard we kept waking up every hour. We were both exhausted and should have slept soundly. We took turns sleeping on the loveseat in our suite.
Breakfast bar was great--nice assortment and well maintained, All staff were very friendly & courteous,
Advice--check out the mattress in your room before you decide to stay, For the prices that were charged I would expect a comfortable bed!

Room Tip: Ask to check out mattress first
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, January 22, 2013
Thanks for taking the time to write a review regarding your recent stay with us. I do apologize that the mattress was too hard for your comfort. We appreciate the nice comments regarding our staff. Hope to see you again in the near future.

The Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

120 reviews from our community

Traveler rating
    51
    38
    22
    4
    5
See reviews for
39
30
5
23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Roswell, Georgia
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 6, 2012

We have had several occasions to stay at the HIE near Fairfield Glade. The staff are generally friendly, and the rooms are clean and somewhat spacious. Seeing as we are usually traveling with the kids, we usually request the "suite" room. The hotel is generally really quiet even when it is completely booked. The kids enjoy splashing around the pool, and really like the pancake machine in the breakfast room. The breakfast is more than adequate with a variety of cereals, breads, eggs, sausage/bacon, fruit, and juices and milk. Oh, and did I mention the pancake machine :). Despite bigger "crowds" we have always been able to find a place to sit. The cookies at the front desk are always nice too.

Room Tip: It seems that room 324 may be a bit larger than the other suites.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GTSAILOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, November 14, 2012
Thank you so much for taking the time to write a review regarding your recent stay with us. We are always happy to know we have met our guests expectaions. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Iowa
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 20, 2012

Stayed at this hotel for a week. I cannot say enough good things about our visit.
The rooms were clean. The breakfast was wonderful. The pancake maker was a wonderful surprise. Fresh fruit, cold cereal, bacon/sausage, crepes/scrambled eggs, orange juice, and the pancakes were all available. The breakfast staff (Cathy helped us with several questions) was always present, friendly, and very helpful.
The cookies at the front desk were a nice touch.
A very convenient location, a very helpful staff, a great experience all the way around.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, August 22, 2012
Thank you for taking the time to write a review. We appreciate knowing we have met our guests expectations. Thank you for all the nice comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon, Georgia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 7, 2012

This was a really great hotel. It was super clean (which is very important). It had plenty of room which we needed since there were 3 women and a 3 year old. The room was quiet including the air conditioner. They had a really nice breakfast. We had searched for a room for a while, and we needed a stopover while we were shopping on the HWY 127 yard sale. On average price of the room runs about 90 we were charge 185 because of the high demand. Yikes! Well i reckon that is normal. At least the entire hotel was nice.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Kippy236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, August 10, 2012
Thank you for the nice comments regarding our property. We appreciate you staying with us and taking the time to write a review. I am glad you enjoyed your stay (other than the price). We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 24, 2012

Recently I stayed at this hotel for 2 weeks and my stay was great. The rooms were clean, the breakfast area was clean and the staff was great.

Keep up the good work Holiday Inn Express and just FYI, you should never let Michelle get away, this employee goes above and beyond to assist your quest.

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DiamondDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 26, 2012
I appreciate the nice comments regarding our employees and hotel. It is always nice to know we have met our guests expectations. I'll be sure to pass along your comments regarding Michelle. Thanks for staying with us and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middle Tennessee
Level Contributor
211 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed July 21, 2012

We stayed for one night will we were visiting Crossville with our granddaughters. The hotel was clean and well appointed, but not as nice as other Holiday Inn Express hotels. The bathroom was smaller than usual and the breakfast area was also smaller than usual. However the indoor pool was very nice and was enjoyed by our granddaughters. The breakfast was good and the breakfast service was excellent.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelGrandma10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 22, 2012
Thanks for the nice comments regarding our property. It's always nice to know we have met ours guests expectations. Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed July 21, 2012

We checked into this hotel, got to our room to discover it smelled like urine. An overpowering smell. We asked to change rooms and were told they booked full. But when we checked in we were offered this room or a queen suite. So I think they did not want to offer us the suite for the price of the other room. We packed up & left. It was a very gross place.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TravlinTheStates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 22, 2012
I do apologize that we did not meet you expectations. The air conditioner had leaked in that room and had been fixed. I was in the room earlier in the day but didn't notice a smell or would have left the room down. Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Crossville
0.2 mi away
Comfort Suites
Comfort Suites
#1 of 12 in Crossville
4.5 of 5 bubbles 227 reviews
0.2 mi away
Hampton Inn Crossville
Hampton Inn Crossville
#2 of 12 in Crossville
4.5 of 5 bubbles 373 reviews
4.4 mi away
Baymont Inn & Suites Crossville
Show Prices
Show Prices
Show Prices
4.5 mi away
Quality Inn
Quality Inn
#5 of 12 in Crossville
4.0 of 5 bubbles 81 reviews
22.0 mi away
Comfort Inn
Comfort Inn
#1 of 5 in Harriman
4.5 of 5 bubbles 99 reviews
0.3 mi away
Super 8 Crossville TN
Super 8 Crossville TN
#3 of 12 in Crossville
4.0 of 5 bubbles 342 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites

Property: Holiday Inn Express & Suites
Address: 560 Peavine Rd, Crossville, TN 38571-0948
Phone Number:
Location: United States > Tennessee > Crossville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Crossville, TN is conveniently located to the central business district, championship golf courses, shopping, and entertainment. Whether you are visiting Crossville on business to see one of the many companies such as Delbar or Flowers Bakery or whether you are here playing golf at one of the 11 courses, such as Deer Creek or Bear Trace, or enjoying one the theatrical productions at the world renowned Cumberland Playhouse you will find the Holiday Inn Express Hotel & Suites will meet you lodging needs. The hotel offers the Express Start Breakfast Bar, free High Speed Wireless Internet, Heated Indoor Pool, Exercise Room, Whirl Pool, Meeting Facilities, and Outstanding Customer Service. The hotel is comprised of 67 spacious guest rooms of which several are suites that offer a separate sitting area, and a wet bar with microwave and refrigerator. Visit Crossville, TN and stay smart at the Holiday Inn Express Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Orbitz, Travelocity, Expedia, Priceline and Odigeo so you can book your Holiday Inn Express & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Crossville
Holiday Inn Crossville
Holiday Inn Express Crossville
Crossville Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing