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“Great Place for Family Stay” 4 of 5 stars
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
Ranked #5 of 12 Hotels in Crossville
Roswell, Georgia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Place for Family Stay”
4 of 5 stars Reviewed November 6, 2012

We have had several occasions to stay at the HIE near Fairfield Glade. The staff are generally friendly, and the rooms are clean and somewhat spacious. Seeing as we are usually traveling with the kids, we usually request the "suite" room. The hotel is generally really quiet even when it is completely booked. The kids enjoy splashing around the pool, and really like the pancake machine in the breakfast room. The breakfast is more than adequate with a variety of cereals, breads, eggs, sausage/bacon, fruit, and juices and milk. Oh, and did I mention the pancake machine :). Despite bigger "crowds" we have always been able to find a place to sit. The cookies at the front desk are always nice too.

Room Tip: It seems that room 324 may be a bit larger than the other suites.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GTSAILOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, November 14, 2012
Thank you so much for taking the time to write a review regarding your recent stay with us. We are always happy to know we have met our guests expectaions. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
    50
    35
    21
    4
    5
See reviews for
38
28
4
22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Williamsburg, Iowa
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 20, 2012

Stayed at this hotel for a week. I cannot say enough good things about our visit.
The rooms were clean. The breakfast was wonderful. The pancake maker was a wonderful surprise. Fresh fruit, cold cereal, bacon/sausage, crepes/scrambled eggs, orange juice, and the pancakes were all available. The breakfast staff (Cathy helped us with several questions) was always present, friendly, and very helpful.
The cookies at the front desk were a nice touch.
A very convenient location, a very helpful staff, a great experience all the way around.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, August 22, 2012
Thank you for taking the time to write a review. We appreciate knowing we have met our guests expectations. Thank you for all the nice comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon, Georgia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 7, 2012

This was a really great hotel. It was super clean (which is very important). It had plenty of room which we needed since there were 3 women and a 3 year old. The room was quiet including the air conditioner. They had a really nice breakfast. We had searched for a room for a while, and we needed a stopover while we were shopping on the HWY 127 yard sale. On average price of the room runs about 90 we were charge 185 because of the high demand. Yikes! Well i reckon that is normal. At least the entire hotel was nice.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank Kippy236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, August 10, 2012
Thank you for the nice comments regarding our property. We appreciate you staying with us and taking the time to write a review. I am glad you enjoyed your stay (other than the price). We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2012

Recently I stayed at this hotel for 2 weeks and my stay was great. The rooms were clean, the breakfast area was clean and the staff was great.

Keep up the good work Holiday Inn Express and just FYI, you should never let Michelle get away, this employee goes above and beyond to assist your quest.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DiamondDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 26, 2012
I appreciate the nice comments regarding our employees and hotel. It is always nice to know we have met our guests expectations. I'll be sure to pass along your comments regarding Michelle. Thanks for staying with us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middle Tennessee
Level Contributor
188 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed July 21, 2012

We stayed for one night will we were visiting Crossville with our granddaughters. The hotel was clean and well appointed, but not as nice as other Holiday Inn Express hotels. The bathroom was smaller than usual and the breakfast area was also smaller than usual. However the indoor pool was very nice and was enjoyed by our granddaughters. The breakfast was good and the breakfast service was excellent.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TravelGrandma10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 22, 2012
Thanks for the nice comments regarding our property. It's always nice to know we have met ours guests expectations. Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 21, 2012

We checked into this hotel, got to our room to discover it smelled like urine. An overpowering smell. We asked to change rooms and were told they booked full. But when we checked in we were offered this room or a queen suite. So I think they did not want to offer us the suite for the price of the other room. We packed up & left. It was a very gross place.

  • Stayed July 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank TravlinTheStates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 22, 2012
I do apologize that we did not meet you expectations. The air conditioner had leaked in that room and had been fixed. I was in the room earlier in the day but didn't notice a smell or would have left the room down. Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Tennessee
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 19, 2012

I stayed at this Holiday Inn Express for 2 nights while playing in a golf tournament in nearby Fairfield Glade. This hotel met my expectations in that it was clean and reasonably quiet. The staff was readily available, friendly, and helpful. AND there were complimentary cookies.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jl049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 22, 2012
Thank you for taking the time to write a review. It's always nice to know we have met our guests expectations. Glad you liked the cookies. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Property: Holiday Inn Express & Suites
Address: 560 Peavine Rd, Crossville, TN 38571-0948
Phone Number:
Location: United States > Tennessee > Crossville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Crossville, TN is conveniently located to the central business district, championship golf courses, shopping, and entertainment. Whether you are visiting Crossville on business to see one of the many companies such as Delbar or Flowers Bakery or whether you are here playing golf at one of the 11 courses, such as Deer Creek or Bear Trace, or enjoying one the theatrical productions at the world renowned Cumberland Playhouse you will find the Holiday Inn Express Hotel & Suites will meet you lodging needs. The hotel offers the Express Start Breakfast Bar, free High Speed Wireless Internet, Heated Indoor Pool, Exercise Room, Whirl Pool, Meeting Facilities, and Outstanding Customer Service. The hotel is comprised of 67 spacious guest rooms of which several are suites that offer a separate sitting area, and a wet bar with microwave and refrigerator. Visit Crossville, TN and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Crossville
Holiday Inn Crossville
Holiday Inn Express Crossville
Crossville Holiday Inn

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