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“A great place to stay” 5 of 5 bubbles
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
Ranked #6 of 12 Hotels in Crossville
Williamsburg, Iowa
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A great place to stay”
5 of 5 bubbles Reviewed August 20, 2012

Stayed at this hotel for a week. I cannot say enough good things about our visit.
The rooms were clean. The breakfast was wonderful. The pancake maker was a wonderful surprise. Fresh fruit, cold cereal, bacon/sausage, crepes/scrambled eggs, orange juice, and the pancakes were all available. The breakfast staff (Cathy helped us with several questions) was always present, friendly, and very helpful.
The cookies at the front desk were a nice touch.
A very convenient location, a very helpful staff, a great experience all the way around.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, August 22, 2012
Thank you for taking the time to write a review. We appreciate knowing we have met our guests expectations. Thank you for all the nice comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

120 reviews from our community

Traveler rating
    51
    38
    22
    4
    5
See reviews for
39
30
5
23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Macon, Georgia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 7, 2012

This was a really great hotel. It was super clean (which is very important). It had plenty of room which we needed since there were 3 women and a 3 year old. The room was quiet including the air conditioner. They had a really nice breakfast. We had searched for a room for a while, and we needed a stopover while we were shopping on the HWY 127 yard sale. On average price of the room runs about 90 we were charge 185 because of the high demand. Yikes! Well i reckon that is normal. At least the entire hotel was nice.

  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Kippy236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, August 10, 2012
Thank you for the nice comments regarding our property. We appreciate you staying with us and taking the time to write a review. I am glad you enjoyed your stay (other than the price). We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 24, 2012

Recently I stayed at this hotel for 2 weeks and my stay was great. The rooms were clean, the breakfast area was clean and the staff was great.

Keep up the good work Holiday Inn Express and just FYI, you should never let Michelle get away, this employee goes above and beyond to assist your quest.

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DiamondDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 26, 2012
I appreciate the nice comments regarding our employees and hotel. It is always nice to know we have met our guests expectations. I'll be sure to pass along your comments regarding Michelle. Thanks for staying with us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middle Tennessee
Level Contributor
211 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed July 21, 2012

We stayed for one night will we were visiting Crossville with our granddaughters. The hotel was clean and well appointed, but not as nice as other Holiday Inn Express hotels. The bathroom was smaller than usual and the breakfast area was also smaller than usual. However the indoor pool was very nice and was enjoyed by our granddaughters. The breakfast was good and the breakfast service was excellent.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelGrandma10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 22, 2012
Thanks for the nice comments regarding our property. It's always nice to know we have met ours guests expectations. Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed July 21, 2012

We checked into this hotel, got to our room to discover it smelled like urine. An overpowering smell. We asked to change rooms and were told they booked full. But when we checked in we were offered this room or a queen suite. So I think they did not want to offer us the suite for the price of the other room. We packed up & left. It was a very gross place.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TravlinTheStates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 22, 2012
I do apologize that we did not meet you expectations. The air conditioner had leaked in that room and had been fixed. I was in the room earlier in the day but didn't notice a smell or would have left the room down. Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Tennessee
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed July 19, 2012

I stayed at this Holiday Inn Express for 2 nights while playing in a golf tournament in nearby Fairfield Glade. This hotel met my expectations in that it was clean and reasonably quiet. The staff was readily available, friendly, and helpful. AND there were complimentary cookies.

  • Stayed July 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jl049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review, July 22, 2012
Thank you for taking the time to write a review. It's always nice to know we have met our guests expectations. Glad you liked the cookies. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkwood, Missouri
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed June 24, 2012

We are staying at this hotel as I am writing this review. We arrived at the hotel this afternoon around 3:30 this afternoon. We were told our room wasn't ready and we would have to wait. There was already one couple waiting for their room. We waited almost 45 minutes until our room was ready. The desk clerk never once apologized for the inconvenience. We rolled with the punches and thought it happens. After checking into our room my wife got a glass of water out of the faucet and the water was bad tasting. I went to the vending machine on our floor to get a bottled water and it was sold out. I went to the other vending machine on the other floor and it was also sold out. I went to the front desk to see if I could get a complimentary bottle of water since the vending machines were out. When I went to the front desk the desk clerk was sitting in the breakfast serving area eating pizza with a friend. I asked him if I could get a bottle of water. He asked me if I was a priority club member. At the time I wasn't aware that we are club members so I responded no. He said I would have to run to the gas station down the road to get water. He never got up from his pizza. I told him don't worry about it and to just sit there and finish his pizza. He never apologized or sympathized and acted like "hey, it's not my problem and I could careless about a customer". He could not give me a 50 cent bottle of water. The hotel was newer and clean. It was close to the hi way. We will not stay here again because of the jerk on the front desk the night of June 24th.

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn Express & Suites, responded to this review, June 26, 2012
Thank you for taking the time to write a review regarding your stay at our property. I do apologize for the rude treatment you recieved as that is not acceptable. I hope you will allow us the opportunity to serve you again if in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Property: Holiday Inn Express & Suites
Address: 560 Peavine Rd, Crossville, TN 38571-0948
Phone Number:
Location: United States > Tennessee > Crossville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Crossville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Crossville, TN is conveniently located to the central business district, championship golf courses, shopping, and entertainment. Whether you are visiting Crossville on business to see one of the many companies such as Delbar or Flowers Bakery or whether you are here playing golf at one of the 11 courses, such as Deer Creek or Bear Trace, or enjoying one the theatrical productions at the world renowned Cumberland Playhouse you will find the Holiday Inn Express Hotel & Suites will meet you lodging needs. The hotel offers the Express Start Breakfast Bar, free High Speed Wireless Internet, Heated Indoor Pool, Exercise Room, Whirl Pool, Meeting Facilities, and Outstanding Customer Service. The hotel is comprised of 67 spacious guest rooms of which several are suites that offer a separate sitting area, and a wet bar with microwave and refrigerator. Visit Crossville, TN and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Crossville
Holiday Inn Crossville
Holiday Inn Express Crossville
Crossville Holiday Inn

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