Cherokee Poll Lodge is a beautiful cabin, seemed clean and has many amenities. However those amenities can only be enjoyed when in working order. This was a family vacation with our 2 adults children, their spouses and our 4 grandchildren. The cabin says it sleeps 10. During our stay we had many maintenance issues. The day we arrived the gas grill did not work and is very small for a 10 person cabin and the projector for the theater room was not working. Both were repaired the next day by Elk Springs resorts. A day or two later the Hot Tub began malfunctioning, (we believe the on/off switch was bad). During one particular use, by adults, it started spraying out water all over the room and had to be unplugged to get it to turn off. Later in the week we noticed that the pool water seemed to be very cold even though we were replacing the cover when not in use. Turns out the pool heater wiring had been fried by a leak from the hot water tank that had traveled across the floor in the utility room and the pool heater had to be replaced. Again Elk Springs Resorts was very responsive to our problems but I don't think a week long stay should produce so many problems... not if the property were being properly maintained. And then finally, there must have been a great deal of bacteria in the pool water since 5 of the 7 people, both adults and children, that swam in the pool came home with or developed double ear infections.
The property is located in a very nice area, easily assessable to downtown Gatlinburg. It would be a very nice property to rent again if the maintenance and cleanliness issues were addressed. We had a great time seeing Gatlinburg and there are many things to see and do. White Water rafting, Zip lining, Go-Karts, Cherokee area, and the Ripley's Aquarium. Never ending things to see and do.
I know this review seems like it comes from a disgruntled or complaining type of person, never happy with anything, but I am not that type of person. When you spend $3,300 for a vacation rental it should be complaint free and it was not.
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