Stayed here some time back, but after seeing some of the other reviews, thought I would share my experience.
Check in was fine, we were upgraded to a larger room. Room seemed clean, very odd configuration, two separate rooms with a bathroom in between. The air conditioner smelled like mildew and screens were really dirty. Shower curtain dirty and smelly. Toilet seat was so loose, nearly slipped to floor. Lack of towels, only two in the large room.
My husband asked the front desk clerk for some extra towels, and a clean shower curtain. He was questioned why we needed extra towels. Said she didn't have any and would have to go to another room and get what we needed. Seemed really put out. Apparently, hotel manager does not give anything extra to front desk to accommodate guests.
We asked for late 2pm check out, at 11:11 am a housekeeper walked into my room without knocking. I guess she missed the Do Not Disturb sign taped on the door! I was a bit startled and half dressed, she spoke no english and I told her to get out of my room.
After this, my husband went down to complain about this housekeeper walking in our room and the manager told him we had been a problem since checking in, asking for extra towels, late check out and now a maid coming in our room. Her exact quote was "you are looking for a free night".
We couldn't believe it, what a joke. After he had some words with this manager/owner, Ragi, he came upstairs. We packed up, angry at how we were being treated and started to load our car. She must have realized she overreacted because while we were loading up, she offered my husband 1/2 off another night's stay.
Can you say too little, too late? I was finished with this hotel, already packed and we were out of there. Reported her bad behavoir to Choice Hotels after we left.
Horrible Manager/Owner, doesn't care about how her staff treats customer and she thinks all her guests are out to get something for free! Don't waste your time staying here.
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- Also Known As:
- Cordova Comfort Suites