We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“They tried to rip me off!!!” 2 of 5 stars
Review of Clarion Inn

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Clarion Inn
Ranked #12 of 17 Hotels in Cookeville
El Segundo, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“They tried to rip me off!!!”
2 of 5 stars Reviewed November 16, 2012

My family and I were in town for a funeral and chose this hotel not knowing any better. I used my hotel reward points for a free night. They needed to have my credit card number just in case something was stolen or broken, which is typical. A few weeks later my credit card bill comes and I have a charge on it from this hotel for $30. We left the room just like we found it, nothing broken or stolen. I called the hotel about the charge and they just gave me the run-around. I eventually had to file a dispute against the charge with my credit card company and they got it resolved. Despite charging me $30 for a room that was supposed to be 'free', the room was musty, a/c didn't work correctly, and there was hair all over the bathroom. I will never stay at this hotel again.

  • Stayed September 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

194 reviews from our community

Traveler rating
    51
    45
    21
    30
    47
See reviews for
70
28
11
54
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
Nashville, Tennessee
Level Contributor
161 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed November 4, 2012

Cookeville has very few attractions for tourists but it is the largest city between Nashville and Knoxville on I-40 and makes a good stopping point for the leisure traveler. The Clarion offers a good value for someone looking for a comfortable room and some amenities. They include an indoor-outdoor pool, small fitness center, sports lounge, restaurant, and large atrium. Rooms include free wi-fi and mini-fridge, microwave, hair dryer, coffemaker and flat screen TV with cable.

The pool is a must when I travel with my daughter and this one was a good size but somewhat chilly. There is also a hot tub on a timer, and the pool has a slide my daughter seemed to enjoy. There was a tweenage birthday party in progress so the pool was quite full but still usable.

Rooms are small and on the motel plan on one side of the atrium. Larger 'executive' rooms with interior corridors are on the other side of the atrium. Our room was a smaller room opening on to the atrium. It was clean had comfortable beds but the bathroom had a small amount of mold on the ceiling, perhaps due to the lack of an exhaust fan. Front desk staff was helpful and friendly. The breakfast buffet is a modest charge in a large restaurant open to the atrium.

A little paint could go a long way here, particularly on the exterior doors to the rooms. This property was once a Marriott or perhaps a Holidome and has already seen it's best years. But the only problems we encountered were with poorly supervised tweens who banged on our door for amusement until the front desk put a stop to it.

Room Tip: If sleep is a priority, choose a room on the north side with an outside entrance away from the inter...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank OldSalt558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 3, 2012

I booked a room here for a slumber party for my daughters 5th birthday. I asked for a double room suite with 2 queen beds and a pull out sofa. I was told it would be a $15 up charge from a regular room. Upon checking in, (with 5 little girls in tow) I was told they did not even have rooms like that. We were put into an "executive" room with 2 queen beds. The desk attendant did not seem to care at all that I was told about & booked for a room that didn't even exist. Upon looking at the other rooms in passing I realized the room I was charged extra for was actually no different than a regular room. In fact, it was smaller! We also left some belongings behind in the room. When I called I was put on hold and never picked up. I called back the next day and wa told the room would be checked and was promised a call back by 7 pm. I never received a call back. I drove back to the hotel the next weekend. The desk clerk gave me a key to the room and told me to go check myself. The items were gone and I was told by the girl at the desk, "sorry, I don't know what to tell you." The pool is nice with a slide for kids, but be prepared for horrible service!

  • Stayed October 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Kiksmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port of Spain, Trinidad
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 19, 2012

Having booked my reservations in advance I anticipated a warm and courteous environment. This due to pleasant personality of Misty the sales director who answered all my concerns without hesitation. The staff lived up to my expectations as they provided exceptional service.The manager took time off from his busy schedule to interact with guest and even sitting down with us for breakfast and engaging us in delightful discourse. The facilities, especially my room was well maintained daily, leaving little room for complain. I will definitely be returning.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lydia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martinsburg, West Virginia
1 review
5 of 5 stars Reviewed October 13, 2012

great front desk service from Tiara, kids play area should close earlier than 10pm
I did not get the chance to visit spa,pool,internet, or exercise area but i did observe them
during my stay and found them to be inviting but i did not have time to enjoy them personally

Room Tip: dont get room near kids play area
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kevin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine, Florida
Level Contributor
250 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
2 of 5 stars Reviewed October 8, 2012 via mobile

We traveled to Cookeville this past weekend for a softball tournament. Our team chose this hotel but we will not make that mistake again next trip.
I will point out positives first:
The room was clean and beds comfortable. (The furniture under negatives).
The parking was easy and plentiful.
We did not use the pool but it looked nice and several games around the pool area.
The breakfast was decent one of the mornings. Thankfully it was included in our room (not worth $5).

Negatives:
The furniture was stained...not slightly but several stains.
We were constantly locked out of our room. I am stunned with this part. One night I stood in line at 11pm along with several other guest to get new keys. The worst part was the next morning I snuck out of the room to get a cup of coffee while my family slept in only to have to wake them b/c my new key did not work!
The last negative was the staff at this hotel. I would normally never call out a specific person but this time I have to. At breakfast our last morning there was a young woman clearing plates. She came to our table several times and once even tried to give me 3 free breakfast coupons. I informed her that our breakfast was included so not needed. She said "Shhh don't tell anyone I just got these and I don't want them...just give them to someone else". My teenage daughter just stared at her and I left the coupons untouched on the table. My daughter said oh my gosh did she steal those? I said I don't know but don't touch them we don't need them. The lady then came back over and asked for our room number. She did not ask anyone else around us or on our team. To the manager of this hotel, I would recommend you speak to this young woman as she is a reflection of your company.
We had issues with the front desk staff with the room keys.

This is a cheap hotel so if you are just looking for a cleanish room and no other expectations then this is fine. Otherwise pay a little more for the overall.

  • Stayed October 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Ellyanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 20, 2012

Kim provided me excellent service.she was very kind and corteous,considerate of my needs.the hotel rooms were very clean,the lobby was very well maintained.all the employees were very corteous and polite.

  • Stayed September 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ssgwoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cookeville hotels
0.1 mi away
BEST WESTERN Thunderbird Motel
0.5 mi away
Country Inn & Suites By Carlson, Cookeville
2.9 mi away
Alpine Lodge & Suites
Alpine Lodge & Suites
#9 of 17 in Cookeville
4.0 of 5 stars 168 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Red Roof Inn Cookeville - Tennessee Tech
0.5 mi away
La Quinta Inn & Suites Cookeville
0.2 mi away
Comfort Inn & Suites Cookeville
Show Prices
Show Prices
Show Prices

Been to Clarion Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion Inn

Property: Clarion Inn
Address: 970 South Jefferson Avenue, Cookeville, TN 38501 (Formerly Garden Hotel)
Phone Number:
Location: United States > Tennessee > Cookeville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Cookeville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn 3*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, getaroom.com, Expedia, Choice Hotels, Priceline, Odigeo, Travelocity and Hotwire so you can book your Clarion Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Hotel Cookeville
Cookeville Clarion
Clarion Cookeville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing