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“Pretty decent stay” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Cookeville

Holiday Inn Express Hotel & Suites Cookeville
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Holiday Inn Express Hotel & Suites Cookeville
Ranked #8 of 18 Hotels in Cookeville
Certificate of Excellence
Richmond, Virginia
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Pretty decent stay”
4 of 5 bubbles Reviewed June 4, 2013

Stayed here one night on our way from Memphis to Gatlinburg. Hotel was fairly clean and the breakfast buffet was pretty good as well. I don't normally stay at Holiday Inn's, but this one was pretty good. Only complaint...the beds are uncomfortable, sag in certain areas. I have noticed this at other Holiday Inns, so it must be the type of mattresses they buy.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 140Teresa69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cookeville H, General Manager at Holiday Inn Express Hotel & Suites Cookeville, responded to this review, June 6, 2013
Thanks for your comments, we strive to make every stay a great one. We do have pillow top beds an sometimes they appear soft or sag for some of our guest. We will look into a different type when we replace our mattresses. Again, Thanks your comments are always welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
    77
    45
    15
    5
    2
See reviews for
41
32
11
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Cookeville, Tennessee
Level Contributor
212 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

This hotel is in my hotel and I recommend it for my friends who come to see me. It's a newer property and is located right by the Interstate. Making it easy to find (for them) and close to the majority of restaurants. I have stayed here when I needed to get away from the office and work on a deadline.

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Hank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cookeville H, Manager at Holiday Inn Express Hotel & Suites Cookeville, responded to this review, April 14, 2013
Thanks for your comments, we are always open for suggestions. An of course the small thank yous that come along from time to time. Hope to see you back soon...Staff an management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed April 6, 2013

If you are going on a business trip, this will fit the bill. Mostly. Check-in process was quick. The room was clean. Another major plus is that the hotel apparently has a free place to wash and dry your clothes for a longer stay. The choices of the television selections met my expectations also.

Some things that bring the hotel down from very good to average include the fact that the outside of the hotel is not the nicest. I am unsure whether the fact that the hotel is located near a Pilot Gas station was one of the detractors, but it just did not enhance the overall appearance of the hotel. The breakfast selection was fine, but the staff was not as friendly as I have seen at other Holiday Inn Expresses, so I was not overly impressed. The major problem is that at late as 4:00 pm, my room was not cleaned. I barely had enough linen to last the night and in the morning. That really shocked me and negatively affected my impression of the hotel. Because the price was really low, I really did not want to hit them too hard. Also, I am not sure how they would have reacted if I had reported the late cleaning to them.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank digitaladvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cookeville H, General Manager at Holiday Inn Express Hotel & Suites Cookeville, responded to this review, April 7, 2013
We are sorry for the inconvenience regarding the pilot station, an not getting your room cleaned. We strive to make sure all rooms with out a dnd sign is fully cleaned each day an checked by our executive every day. I hope you will give us another chance to make up our mistake.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed February 27, 2013

Full disclosure: I was traveling alone for business, I don't typically stay in this type of hotel, so my expectations may be unrealistic.

This is NOT one of the updated Holiday Inns (I have stayed at two of those in the past year and was favorably impressed), everything is a bit shabby and dowdy. I forgot I was staying here, instead I thought I was staying at the Fairfield next door--and I wish I had. I tried to check in there, and it was a big disappointment to move to the Holiday Inn, mostly because of location, with the decor a secondary concern.

The place was basically empty, but for some reason they still put me on the side of the hotel that overlooks the 24-hour truck stop next door...

Unfortunately I did not realize how thin the walls/windows were until hours later, once I turned off the TV... ALL NIGHT LONG trucks are constantly coming through and refueling/getting on the scales...it is NOT quiet, and as a result, I had the WORST night's sleep in recent memory.

Apparently, lots of people keep talking about the breakfast which I did not try, frankly I don't believe this should be a reason to choose a place to sleep.

On the positive side the place was very clean, and staff are friendly. There is nothing they can do about the decor or amenities--they're doing their best.

  • Stayed February 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nashx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cookeville H, Manager at Holiday Inn Express Hotel & Suites Cookeville, responded to this review, March 3, 2013
The staff an management are sorry for your bad experience at our Holiday Inn Express & Suites in Cookeville, we strive to have every guest have a great experience every time. However the gas station located next to our property is an will always be a issue due to the traffic. On your next stay please request a room on the other side of the building to avoid the noise created from the Trucks. Please feel free to call one of our agents direct to arrange an specific room on your next stay. An always we appreciate your comments an will strive to make it better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, VA
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

I stay at this hotel twice a year. This hotel has always been clean. The service is always courteous and helpful. The breakfast is wayyyyyy more than "continental" (my four-year-old loves the pancake maker!). Have used the outdoor pool once - nothing special there, but it's there if you need it :) It couldn't be more convenient to I40 - Lots of restaurants nearby.

I would definitely recommend this hotel -

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Audra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed February 18, 2013

Welcomed with warm cookies and a smile! Very nice guy at the front desk and great people working the breakfast area each morning. Our room was nice, quiet, and very clean. We were on the 4th floor and they put us there because of a large group of teen's staying there for a competition event. The exercise equipment was clean and in good working order also.

Room Tip: The 4th floor straight up the stairs from the exercise room is nice and quiet.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank crackerman1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dayton
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed February 16, 2013 via mobile

Up to date decor but be prepared when you walk through the front doors to smell a strong purfume/floral scent. If u have allergies...it will give u a headache. They should consider toning it down a bit. BEST BREAKFAST AROUND! Pancakes, sausage patty, eggs, biscuits, gravy, warm cinnamon rolls, bagels, fruit, yogert, toast. .all the fixings!!! Room was nice. Refrig, micro, blow dryer, good wifi even tho hotel was booked with teenagers...they put us far enough away that we didnt hear a peep. The barhroom had several pieces of hair left over from prior occupants. ...which concerned me in if it was cleaned properly. A little pricey for the area but nice.

  • Stayed February 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cinderella1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Cookeville

Property: Holiday Inn Express Hotel & Suites Cookeville
Address: 1228 Bunker Hill Road, Cookeville, TN 38501
Phone Number:
Location: United States > Tennessee > Cookeville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cookeville
#8 Family Hotel in Cookeville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Cookeville 2.5*
Number of rooms: 27
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Cookeville, Cookeville s premiere hotel, has the amenities certain to please any travelers needs. Amenities include refrigerators, microwaves, free high speed wired and wireless Internet access in every room. Relax in front of a 32 inch flat screen TV with full cable access on our pillow top mattress. Start each morning with a free hot breakfast and gourmet coffee. The Holiday Inn Express & Suites Cookeville is located at I-40 and exit 287 South of the Main Exit in Cookeville, a close drive to interstate drive the location of restaurant row. Holiday Inn Express & Suites, Cookeville is located close to Tennessee Tech University, Russell Stover Candy outlet, Sams Club, Moeller Marine Products, Cookeville Regional Medical Center, Cookeville Deport Museum, Cookeville Drama Center, and Burgess Falls State Park. Area attractions include Center Hill Lake, Dale Hollow Lake, Big South Fork National Park, Fall Creek Falls State Park, TN Aquarium Chattanooga a short drive and The Nashville Super Speedway. Stay smart at the Holiday Inn Express & Suites Cookeville the heart of the Highlands. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Cookeville
Holiday Inn Cookeville
Cookeville Holiday Inn

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