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“An experience like no other”

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Country Inn & Suites By Carlson, Cookeville
Ranked #1 of 18 Hotels in Cookeville
Certificate of Excellence
1 review
“An experience like no other”
Reviewed April 10, 2012

Quite possibly the worst hotel I've ever stayed in. Stains all over the carpets and couch. Had an invasion of ants, crawling all over the nightstand beside bed. Upon further investigation.....also found them on the bed. Also caught sight of a cockroach in the kitchen!

Rented for three nights, and purchased through especially via phone. They charged me $10 a night more then the apartment itself was charging....plus the lady made me believe that the pet fee was included in the overall price. Yet when I arrived found that it had not been, and that especially doesn't even deal with the pet fee. $25 more dollars a night. PLUS, the hotel room we had reserved had been given to another! Not sure whose fault that was.....but on top of everything else, left me rather frustrated.

Needless to say.....I will not be staying there again, nor will I be going through expedia on future purchases.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ntipton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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945 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Greenville, North Carolina
Level 5 Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 27, 2012

The Baymont staff was very friendly and the location is very good. It is near the interstate and next to a movie theater. I did not like the bed and so the next day the staff switched us to a different room which was more satisfactory. Unfortunately, the rooms are a bit musty and the work out area had lower quality equipment that did not work well. Free breakfast consisted of biscuits with gravy, prepackaged donuts or instant oatmeal. It is not a place I would stay again but it was worth the 60 bucks per night we paid.

Room Tip: We found the suites with 2 beds to be much superior in comfort to the one with a king bed.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jbjdaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brutus
Level 6 Contributor
112 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed March 21, 2012

*Received a great rate by booking on line.
*Location was just what I needed, right off Interstate 40 so I could find it.
*There were only a couple of restaurants within walking distance but there were many, many more within a very short driving distance. Cookeville, is smallish too so easy to get around.
*Front Desk person was excellent, wish I remembered her name. Check in was smooth despite there being a full house for local ball tournaments. I also added a night and she took care of everything perfectly over the phone for me.
* Room first impression was "Score" what a great value for the price! The room was large, well laid out, nicely decorated with what appears to be pretty new carpet. Upon my eyes adjusting I did find one thing that turned me off and made me look a little closer; there was a stain about the size of a grapefruit on the floor outside the bathroom that appeared to be either blood or wine. I then noticed some peeling wall paper border and realized the room could use a little maintenance. This is why I rate it only an 8.5 instead of 10 for the price I paid.
*Bed was comfortable and overall the room was clean except for that bad stain.
* Breakfast looked great but I was in a hurry so only got juice. They had a lot of choices though.
* We will be in town again very soon and plan on staying here again. My suggestion to the management is buy some Woolite with Oxyclean Carpet Stain remover for the stain in room 319. I have been able to remove ANY stain with this stuff.

  • Stayed March 2012, traveled on business
    • Value
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Helpful?
1 Thank kcalmole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cookeville_baymont, Director of Sales at Country Inn & Suites By Carlson, Cookeville, responded to this review, October 12, 2012
Thank you so munch for you wonderful review, which I have shared with staff and management. We are thrilled that you enjoyed your stay and we look forward to welcoming you back soon!

Thank you,

Desiree L. Suggs, Marketing Manager
Baymont Inn & Suites
1151 South Jefferson Avenue
Cookeville, TN 38506
Ph 931. 525.6668 xt 602 Fx 931.525.7326
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head
Level 5 Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 1, 2011

We are "regulars" to the Cookeville area to visit our student at TTU. Having read the most recent reviews, we decided to give the Baymont another chance after a bad experience. The place has been spruced up. We had a nice two room suite, very reasonably priced, and our dog stayed with us. The kitchen area and bath were very clean. Bed was new and comfy. (I will admit that the Fairfield Inn has nicer furnishings and breakfast items, but the price is significantly higher and no pets allowed.) The Baymont is a very good value. I would definitely stay here again. Keep up the good work!

  • Stayed November 2011, traveled with family
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Helpful?
1 Thank 1WS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 13, 2011

It appears the poor reviews made toward the end of last year were considered. Due to necessity I booked family here again. My rating should be about a 3.5. The hotel in general and the room specifically were very clean. A drastic change from the previous visit. The reservation was correct and the mutiple day stay went very well. Front desk was not the friendliest but did the job. We do not eat at the hotel because restaurant row is a mile away. IHOP, Starbucks, Dunkin Donuts, Cracker Barrel, etc. Given this experience, I would not have an issue booking again.

  • Stayed October 2011, traveled with family
    • Value
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Helpful?
2 Thank DrEECS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont,Ma
Level 6 Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 10, 2011

We where returning from Dollywood , on the way back to Nashvile & decided to take a side trip to Cumberland Caverns( highly reccomend!! worth the trip!) so we didnt have reservations. Walked in & we where able to get a room .#217 non Sm. @ a ARP rate of only 54.00 !!! great room for the price. the girls @ the front where helpful, very clean lobby & great FREE breakfast, w/ waffles, fruit ,yogart etc. we had supper @ a Asian all you can eat buffet down the st. This was our 1st time staying @ a Baymont & I was very pleased

Room Tip: We where on 2nd floor ,elavator ok,
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  • Stayed September 2011, traveled as a couple
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Helpful?
Thank KAD56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wrens, Georgia
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 31, 2011

nice clean average hotel. had a nicer breakfast than others.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigboyga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Cookeville

Property: Country Inn & Suites By Carlson, Cookeville
Address: 1151 S Jefferson Ave, Cookeville, TN 38506-4220 (Formerly Baymont Inn & Suites Cookeville)
Phone Number:
Location: United States > Tennessee > Cookeville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cookeville
#4 Business Hotel in Cookeville
#5 Family Hotel in Cookeville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cookeville 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Welcome to the Upper Cumberland's Favorite Hotel. Experience true Tennessee Southern Hospitality at the freshly converted Country Inn & Suites! Our interior corridor room entrances are always clean, cozy, and conveniently located in the "Heart" of the Upper Cumberland to the country's most Beautiful Lakes, Waterfalls, Trails, Parks, and authentic Southern History and Heritage. From Bluegrass & Biscuits to Wine on the West Side, The Upper Cumberland is Tennessee's Stairway to the Smokies. We serve up a Hot, Southern, Deluxe Be Our Guest Breakfast daily by our friendly staff and our rooms feature amenities such as microwave & refrigerator, "double" pillow-top mattresses, single cup coffee maker, iron/board, wireless high-speed internet access and more. Our families enjoy the seasonal salt water outdoor pool. Located in Cookeville, Tennessee home to Tennessee Tech University Golden Eagles. Call today and reserve your getaway to the Upper Cumberland! ... more   less 
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Also Known As:
Baymont Inn Cookeville
Cookeville Baymont Inn

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