We reserved a suite at the Fairfield Inn in Cookeville, TN about a month in advance of our stay. We were traveling to Maggie Valley, NC, and wanted to cut our drive from Memphis in half since we were traveling with small children. I chose this hotel because it has a heated indoor pool for my 3 year old to enjoy. When we arrived, we were greeted at the front desk with a smile and helped with our luggage. When we reached our suite on the 3rd floor, the key cards that we were given didn't work. After trying several times to get them to work, the door opened from the inside and we were greeted by a visibly confused and slightly upset older man. We apologized, showed him that we were given key cards for room 315 and went back downstairs to the front desk. The people behind the front desk were quick to handle the situation by finding two adjoining rooms for us, and only billing us $50 per room, which combined was still $39 less than the price of the suite. They were very apologetic for the mix up, and instead of trying to figure out where their error was, were more concerned with finding us a suitable substitution. Even though they made a mistake, the adjoining rooms ended up being better for us. I will be staying at this hotel again if I ever travel to or through Cookeville.
- Official Description (provided by the hotel):
- Fairfield Inn & Suites by Marriott Cookeville sits off of the I-40 and is located 2.8 from the historic Cookeville Railroad Depot. We are a comfortable and affordable hotel in Cookeville, TN that is just 9.7 miles from Burgess Falls State Park. Our colorful guest rooms and guest suites provide free Wi-Fi, flat-screen TVs, and work desks with ergonomic chairs. Fairfield Inn & Suites by Marriott Cookeville's accommodations also feature mini refrigerators, microwaves, and coffeemakers. Book a suite in our Cookeville, TN hotel and you will add to your living space with a spacious sitting areas that boasts pull-out sofas. Our hotel offers free breakfast and parking, and we have an indoor heated pool and exercise room for guest use. Other amenities at our Cookeville hotel include a 24-hour business center, a meeting room, and a convenience store. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn & Suites Cookeville Hotel Cookeville
- Fairfield Inn And Suites Cookeville