I haven't stayed in a Hampton Inn in years as they are generally higher priced than other similar chains, but I was pleasantly surprised by our stay. The interior has been recently redecorated and was super nice. The breakfast was probably one of the better "free" breakfasts that I have had. The staff was very nice and in one case went well above the call of duty.
To make a long story short, I called in to get directions. The night desk person didn't really know how to give detailed directions because he was fairly new to the area. I have gotten this excuse from other hotels before and while not the individuals issue, I think the hotel manager needs to ensure that all staff members know how to give directions to the hotel. In the middle of puzzling out the directions, my phone dropped the call. How surprised was I when the phone rang after a minute or two and it was the desk clerk! I didn't give him my name when I called in originally so we were either the last of the reservations to arrive and he looked us up or he noticed our area code and looked us up, but in any case, I was super impressed. Not a lot of desk clerks would take the the time to do this. So whoever you were (you worked the night shift on Thursday, Sept 30th), you really have a lock on customer service. Additionally he called again after 30 minutes to make sure we hadn't gotten lost. Employee of the month!
My only complaints about the hotel was the absence of a service elevator; we often had to dodge the housekeeping and laundry carts in the morning as they barrelled off the main elevator.
The other complaint is more of an observation. If you're coming off the interstate the location is awesome, but if you need to get somewhere in the surrounding countryside, it's a bit of a pain as it's not actually located in the City of Columbia, but nearly nine miles away.
Otherwise, I was thoroughly impressed by this Hampton Inn and look forward to staying in another one soon.
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- Also Known As:
- Columbia Hampton Inn