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Reviewed November 26, 2017

  • Stayed: November 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
00gc, Guest Relations Manager at Super 8 by Wyndham Columbia, responded to this reviewResponded November 27, 2017

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Reviewed October 29, 2017

No carpet on the floor. furniture was out dated. Adjustable desk chair could not be
adjusted. Bathroom needed refurbished. Sink had a crack in it. The room door opened
to the parking lot. That would have been great, except ,that you could see the light
coming from under the bottom of the door! The breakfast was not very good. But it was ok.
There was not enough seating in the breakfast room.
The stool in the bathroom was good-new, with a high seat. Also the heater/air was good.
The bed was a little too soft, but ok. I really like the old concept of the room door facing to
the parking lot. But rooms need to be updated.
Room was clean!!! Really important.

  • Stayed: October 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank G8661LDscotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, Guest Relations Manager at Super 8 by Wyndham Columbia, responded to this reviewResponded October 30, 2017

Thank you G8661LDscotts for choosing our hotel and for leaving feedback. We are glad to see you enjoyed your overall visit with us but regret you did not leave 100% happy. We appreciate you sharing your concerns as this helps us to know where improvements are needed. It was a pleasure having you as our guest and we hope you will choose to stay with us again the next time you are in the area.

Sincerely,
Guest Relations

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Reviewed October 23, 2017

It was nice very clean and needed update. Shower was bad and very small bathroom. Breakfast was so so.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Super 8 by Wyndham Columbia, responded to this reviewResponded October 24, 2017

Thank you Linda B for taking the time to write us a review. We were disappointed to read your feedback and hope you will accept our apologies for any problems you experienced with your room while you were here. You deserved a comfortable and stress-free stay, and it appears we fell short. We hope the other aspects of your stay made up for this and that you will come back to see us again on your next visit to our area.

Kind regards,
Rachel Patel
General Manager

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Reviewed October 22, 2017

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
00gc, Manager at Super 8 by Wyndham Columbia, responded to this reviewResponded October 23, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 16, 2017

Room was extremely dirty with live bugs and possibly blood on an electrical outlet. Portable refrigerator had mold and mildew on the door seal. Sheets and towels were stained. The breakfast had no protein and the toaster that broke during breakfast. They charged additional for a third adult in a room - I have never heard of a hotel doing this. When I complained to the front desk at checkout, I was told there was nothing she could do but that she would have the owner call me. A week and a half later, I have not heard from him. If I had have paid $40/room, I would have expected this but the rooms were over $120/night. Looked like rooms you would rent by the hour. If our grandkids had not been worn out from a day of travel, I would have gotten my money back and slept in the car.

  • Stayed: October 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank MCA2241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, Manager at Super 8 by Wyndham Columbia, responded to this reviewResponded October 17, 2017

Dear MCA2241,

On behalf of our hotel and our staff we sincerely apologize for failing to meet not only your expectations, but our own standards as well. There is no excuse for providing you with anything less than a spotless, well maintained room and it is clear we've missed the mark during your recent stay. We have shared your comments with the appropriate departments to ensure the issues you encountered are addressed and prevented moving forward. Again we genuinely apologize for any inconvenience we may have caused and would greatly appreciate an opportunity to regain your trust if your travels bring you back this way.

Sincerely,
Guest Relations

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