My family of 20 went to Shoney's in Clinton I-75 Exit 122 on Sunday afternoon, July 17, from 5:00 pm until 7:00 pm for a birthday celebration. The facility was convenient, the food was good, the services from the waitresses were excellent. It was a great time. When I went to pay my bill, I noticed that I had been charged for a salad bar instead of the Buffet, so I owed about $3.00 more on the check. The cashier said she would have to get the manager to override. The manager came and did the override and indicated that the new amount was on the check. It was not. The manager in a very angry voice yelled at the cashier that the amount was on the cash register and angrily pointed at the display. The cashier was embarrassed of course. I told the manager that she just told us both that the revised amount was on the check. She gave me one of those glances that says, "shut up stupid, I am in charge." At this point, I spoke sharply to the manager that sometimes managers make mistakes too. To which she just tossed her head aside and ignored me. This manager was having a bad day, I guess, but the cashier caught the brunt of her anger unnecessarily. The cashier needs an apology for the manager's actions. The cashier apologized to me, but I did not need an apology. Shoney's needs to provide this manager some interpersonal skill improvement training. Acting poorly in front of employees is totally unacceptable behavior and may never be known by Shoney's district management, but act that way in front of customers might just get a public written review for everyone to see.
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